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This highly practical one day workshop will give managers and staff the skills and confidence to write successfully in plain English – and to prepare for the new rules. We have successfully delivered this course to managers and staff in many government departments and agencies – focusing on web content, letters, emails, guidelines, leaflets and reports.
Effective telephone techniques is important for several reasons, especially in professional settings. It helps individuals develop clear and effective communication skills, ensuring that messages are conveyed accurately and understood by the caller. For roles involving customer interactions, such as customer service representatives or support staff, effective telephone communication is crucial.