Dealing with Difficult Customers

The aim of this highly engaging and interactive workshop is to equip the participant with the knowledge and skills to effectively manage difficult behaviours confidently and professionally. Participants will be given the knowledge and skills required to ensure positive communication with difficult individuals and understand the importance of early intervention in preventing escalation.

Effective Professional Communications and Public Relations

Effective telephone techniques is important for several reasons, especially in professional settings. It helps individuals develop clear and effective communication skills, ensuring that messages are conveyed accurately and understood by the caller. For roles involving customer interactions, such as customer service representatives or support staff, effective telephone communication is crucial.

Telephone Techniques/Effective Call Handling

Effective telephone techniques is important for several reasons, especially in professional settings. It helps individuals develop clear and effective communication skills, ensuring that messages are conveyed accurately and understood by the caller. For roles involving customer interactions, such as customer service representatives or support staff, effective telephone communication is crucial.

Mastering Public Speaking and Presentations Skills

Delivering persuasive presentations is a skill which can be taught and developed. It can make a real difference to your career prospects. On this half-day course, we will provide you with a safe space to practice and improve. And afterwards, you will feel more confident standing in front of an audience and people who hear you speak, will notice an improvement in your presenting abilities.

Project Management

This one-day masterclass is designed to give an overview of the current trends and best practices in project management. This practical masterclass is focused on teaching the fundamental project management techniques and skills for organising and managing all size projects.

Crisis Communications

This half day seminar aims to teach participants how to provide useful advice to the Minister and other decision makers, by explaining the core principles of good advice, the type of advice required, and some of the processes that exist for providing advice to the Minister and Secretary General. The seminar is very much a politically-based training session that encapsulates the wide and varied challenges that come with handling crisis scenarios and how best to communicate the message up the line— or even directly at a Ministerial level.

Managing Difficult Staff

This course teaches public sector leaders effective performance management, emphasizing ongoing motivation and addressing underperformance through informal solutions, with a focus on managing challenging staff behavior

Train the Trainer

This course will demonstrate how to effectively manage and adopt best practice processes to ensure compliance while also delivering optimal value, service, quality, innovation and reduced risk for your organisation.