One day, 9.30am to 4.30pm


Tea and Coffee on arrival and at mid-morning break;
light lunch.

About our Grade 4/5/6 Core Skills Programme

This one-day Executive Officer, Grade 4/5/6 (and equivalent) programme is designed in alignment with grade competencies.

Covering areas of core administration, communication, records management and leadership, this course can help attendees ensure the delivery of organisation goals and effective policy implementation. Team-working scenarios are used throughout the one-day programme to explore all subject areas and reinforce the importance of team-work and positive communication skills in delivering results and developing skills to be effective in the role.

Post-programme reading, suggestions for online follow-up learning and personal development plans will also be recommended.

Pre-training supports

Participants will be asked to complete a pre-programme self-evaluation.

This will enable learners to identify and analyse their own core areas of competence and learning expectations. It will also encourage participants to think about the learning opportunity and how it will benefit them before attending, helping to clarify their own commitment to their role.

Learning Outcomes

On successful completion of this module, learners will have a strong understanding of many topics, including:

  • Freedom of information and Data Protection in practice;
  • Best practice tips in Record Management & Communication;
  • Barriers to effective communication;
  • Time and Stress Management;
  • People and Change Management; and
  • Self-development and Self-ownership.

Methodology/Training Delivery

Learning for this programme will be blended. It will consist of a mix of classroom days, theory, and homework, as well as suggested post-training available through PAI’s Moodle platform, which will allow for reflection between classroom days.


Time Module Discussion Topics
9.00am Overview Presentation
Icebreaker exercise
9.40am Understanding your role and its contribution to the organisation Group work – role clarity
Paired exercise – identifying SMART objectives
10.20am Analysis and decision making/delivering results:
Managing time
and prioritising work
Delegating effectively
Self-assessment – time management questionnaire
Group exercises/discussion – prioritising work and delegating
11.10am Break
11.30am Interpersonal and communications skills Communications skills exercises – active listening, giving and receiving feedback
Managing conflict and difficult conversations
1pm Lunch
1.45pm People management Self-assessment and group work
Role play exercise
3.30pm Self-development
managing stress and wellbeing
developing your knowledge, expertise and skills
Self-assessment questionnaire
Group discussion
4.20pm Review and evaluation Q&A, completion of feedback sheets
Download Brochure

Sile O’Donnell is a HR and Training Consultant, and an Adjunct Assistant Professor in Trinity College Dublin.

She has over 25 years’ experience of designing and implementing best practice HRM, change management and training strategies, initiatives and policies in the public sector. She was Director of HR in the Eastern Regional Health Authority for five years and an Assistant National Director of HR in the HSE for five years. She provides a range of HR services – including individual and team coaching, line management and change management training, HR strategy and policy development, employee relations advice and representation – to many organisations and individuals in the public and private sector. Sile is a member of PAI’s Academic Council.

Upcoming Dates

Core Skills for Executive Officers (Grade 5&6)

September 15th @ 9:30 am - 4:30 pm

Click here to register your interest for upcoming dates

Did you know?

PAI offer all of our courses as In-House programmes. For more information, see our page on In-House Training.