3 CPD Points

Half day, 9am to 1pm


Tea and Coffee on arrival and at mid-morning break.

About our Workplace Communications workshop

Lack of communication and assertiveness is a major contributor to a poor workplace environment and can lead to ineffective employee and customer relations. This workshop is designed for anyone who wants to build confidence and improve their ability to deal with others in the workplace. The workshop is tailored to encourage participants to develop their communication style into a productive, positive and direct manner. Delegates will learn to develop the confidence and techniques to be assertive and confident in workplace situations that can often be stressful, or involve confrontation.

Customer Service is one of 17 behavioural competencies in the PMDS competency framework, in the Group and Interpersonal Effectiveness Cluster. This workshop will not only assist in positive communication with colleagues but will also result in better employee performance and the development of a key skill in delivering good customer service. It will give you a range of essential skills, tips and techniques, as well as a step-by-step guide to handling different situations.

Learning Outcomes

  • What is assertiveness
  • The four styles of communication: passive, aggressive, passive-aggressive and assertive
  • The role of assertiveness in conflict resolution
  • How to deal with criticism and use feedback positively
  • Creating positive self-talk

Upcoming Dates

Did you know?

PAI offer all of our courses as In-House programmes. For more information, see our page on In-House Training.