Lack of communication and assertiveness is a major contributor to a poor workplace environment and can lead to ineffective employee and customer relations. This workshop is designed for anyone who wants to build confidence and improve their ability to deal with others in the workplace. The workshop is tailored to encourage participants to develop their communication style into a productive, positive and direct manner. Delegates will learn to develop the confidence and techniques to be assertive and confident in workplace situations that can often be stressful, or involve confrontation.

Customer Service is one of 17 behavioural competencies in the PMDS competency framework, in the Group and Interpersonal Effectiveness Cluster. This workshop will not only assist in positive communication with colleagues but will also result in better employee performance and the development of a key skill in delivering good customer service. It will give you a range of essential skills, tips and techniques, as well as a step-by-step guide to handling different situations.