PAI host a range of seminars that will allow learners to develop not just professionally but also personally. By focusing on workplace challenges and finding different techniques to overcome them, professionals can become more successful and content within their careers.

If you are interested in any of these courses as an in-house option Click Here.

Core Skills for Clerical Officers (Grade 3)

The Competency Framework for Civil Servants was recently revised and updated. The new framework includes four key competencies for Clerical Officers: Teamwork, Information Management and Processing, Delivery of Results, and Customer Service and Communication Skills. This 1-day program introduces participants to each of these skills and develops practical and actionable tools that can easily be transferred to the workplace.

Core Skills for Staff Officers & Assistants – Senior (Grades 4, 5, & 6)

As your career progresses, there is an on-going need to build on the skills learned at your previous grade as well as develop new ones that are particular and tailored to your new position. This one-day induction course equips attendees with the skills needed to excel at Grades 4/5/6. 

Core Skills for Administrative Officers (Grade 7 & Equivalent)

When you reach Grade 7, you will undoubtedly meet challenges you have never experienced before. Team management and delivery of policy and organisational goals become a large part of your job. Like PAI’s other Core Skills courses, this two-day course will cover all of the core competencies expected of you at your level.

Business Writing Skills

Writing skills are essential in any profession. The ability to write, edit and proofread written communications that are accessible yet professional can set you apart from others. These skills ensure that your communications are always received and understood in the manner you meant them, and that they are accessible to everyone.

Editing Skills

The editor is the last check-point for published information. Their role encompasses ensuring details are correct and consistent, tone and message are appropriate and accurate, and that the user reading the piece of writing comes away knowing with certainty the information they’ve just gathered is correct. This half-day workshop takes attendees through a checklist of items that should be observed when editing any material that will be published.

Improving your Confidence in Workplace Communications

For some, developing a tone that is appropriate for the workplace can be difficult. This workshop helps attendees build their confidence in their professional communications – be that written or spoken. Our trainer works with attendees to help them develop their own unique communication style that is, above all, productive, positive and direct.

Minute Taking

Minute taking has changed from a tedious position into one of responsibility and to this end we have a short course which will help you take clear brief notes which will provide accurate recordings of the meeting you attend. 

Plain English for Professionals

Accessibility guidelines apply to all communications produced by the public sector. This means all materials should be written in a clear and straight-forward way. This accounts for the shift away from the over-use of jargon and needlessly complicated language. However, writing should still portray the professionalism of an organisation. This half-day workshop helps attendees strike a balance between these two elements.

Presentation Skills

This workshop will help you build up the confidence to present in every situation, and to be able to stand up in front of an audience and speak well. You will learn practical hints, tips and guidelines about preparing for, and delivering an effective presentation or talk. We will examine how you can control your nerves and the effective use of visual during your presentation. This workshop will cater for all levels whether you are presenting to a panel of interviewers, your team or the board of directors. 


Grammar, spelling and punctuation, when used correctly, signify not only competence but also a confidence in the work. When these elements are not correct, it reflects badly on the organisation and employee that published the work. This half-day workshop gives attendees a refresher in grammar and punctuation rules, and best practice is proofreading all manner of written communications.

Report Writing

No matter your occupation, field of work, or level in an organisation, you will most likely need to prepare reports at some point. A confidently prepared, well-presented report is essential in any workplace. This half-day workshop equips attendees with the tools to build and present high-quality reports on any subject matter.

Speed Reading

When presented with large swathes of information, it is easy to get overwhelmed. Speed-reading skills can help ease the stress, by developing the ability to not only process large volumes of published writings, but also increase comprehension and retention at a high pace. This workshop is a practical and hands-on way of learning how to manage large reading assignments.

Writing For the Web

Users consume online information in a very different way to printed information. They are more likely to scan the content, hop around the page or only look for certain elements. All online information should also be accessible to those with disabilities. This workshop can help attendees develop a style of preparing and presenting information that is tailored to a Web environment and is mindful of accessibility issues.

Time Management

“Time sinks” can be detrimental to a work schedule, especially when under great pressure to finish a project. Learning what your own time sinks look like, and how best to avoid them, can help you boost not only the amount of work done, but also the quality of the work.