As a HR professional, a lot of work involves providing advice and training on good practice employee relations to public sector HR professionals. Most grievance, disciplinary and dignity at work policies emphasise the importance of early interventions and alternative dispute resolution mechanisms such as mediation. However the reality is that grievances, dignity at work and disciplinary issues often escalate to the formal stage of a policy where issues or conflict cannot be resolved informally.

Cross-cultural team dynamics can be a source of incredible innovation and productivity, but they can also present unique challenges that, if left unaddressed, may hinder collaboration and hinder project success.

PAI’s certificate in HR management is designed for HR professionals and people managers to develop their knowledge and skills to deliver results through people in their organisations. The environment in which public sector HR professionals and people managers operate is complex and constantly changing. The demands on HR have increased in this changing environment of hybrid working and increasing talent shortages. And the environment continues to change, in areas such as employment law and codes of practice.