Lack of communication and assertiveness is a major contributor to a negative workplace environment. It can lead to ineffective employee and customer relations.
This full-day workshop is designed for anyone who wants to build confidence and improve their ability to deal with others in the workplace. The interactive learning format encourages attendees to develop their communication style into a productive, positive and direct manner. They can also develop techniques to be more assertive and confident in workplace situations, which can often be stressful, or involve confrontation.
The workshop does not only assist in positive communication with colleagues. It also results in better employee performance and the development of a key skill in delivering good customer service.
At the end of the workshop, those who have attendee will understand:
- What assertiveness is;
- The four styles of communication: passive, aggressive, passive-aggressive and assertive;
- The role of assertiveness in conflict resolution;
- How to deal with criticism and use feedback positively;
- Creating positive self-talk.