About our Certificate in Conflict Management and Mediation Skills

This two-day, interactive training programme helps managers build the knowledge, skills, and confidence to constructively and effectively manage workplace conflict through mediation. By harnessing the potential of the experience and managing its impact, workplace situations can be improved.

Topics of discussion will include:

  • Addressing poor performance in teams/individuals;
  • Conflict management skills;
  • Intervening in conflict situations;
  • Manage difficult conversations;
  • Positive and negative manager behaviour when dealing with issues;
  • Responding to conflict situations; and
    Understanding your personal conflict management style.

Learning Outcomes

Following the successful completion of the course, attendees will have acquired a knowledge and developed skills and techniques that will give them the ability to perform better in this complex and demanding role.

During the course of the training, participants will learn how:


The training for this Certificate is made up of many parts, and will include: presentation and input; small group work; skills-building activities; interactive group discussions; observed role play with feedback; and assessment.

Intended Audience

This course is designed for public servants who may be faced with conflict in their working environment.

Register your interest.

To register your interest in upcoming cohorts of this programme, email info@pai.ie

For further information on having this course delivered inhouse, either online or in-person, email inhousetraining@pai.ie

Upcoming Dates

There are no upcoming events!



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