Holding Difficult Conversations For Managers And Supervisors

We all need to conduct difficult conversations at some time or another.  Understandably, many people would do anything to avoid having a difficult conversation and yet, avoiding the difficult conversation or mishandling it can result in negative consequences. This course will equip attendees with the tools necessary to effectively plan for and approach difficult conversations with confidence, so they can achieve the most positive outcomes. The course is specifically aimed at managerial and supervisory staff.

  • Identifying when difficult conversations are necessary
  • Toolkit for successful conversations: Listening, questioning, probing, speaking persuasively
  • Emotional intelligence: Understanding your response and when emotional hijacking occurs
  • Recognising your default mode under stress and your preferred conflict style
  • Examining your beliefs and self-fulfilling tendencies
  • A framework for holding difficult conversations
  • Role play: Preparing for and practicing different types of difficult conversations

This tailored programme is specifically aimed at managerial and supervisory staff.