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DTSTART;TZID=Europe/Dublin:20260826T093000
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UID:10000383-1787736600-1787749200@pai.ie
SUMMARY:Crisis Communications - Half-Day Online Workshop
DESCRIPTION:Workshop Details\nDate: Wednesday\, August 26th 2026\nTime: 09:30 am – 1:00 pm\nCPD: 3.5 CPD hours\nMethod of Delivery: Online\nFee: €360\n  \nWorkshop Overview\nDevelop your leadership skills in a crisis\, building your rapid response team and managing organisational reputation post crisis. \nThis interactive training event will give attendees the communication tools\, approach and attitude needed to manage an unexpected crisis. Attendees will develop leadership skills that will help to manage any crisis situation. Attendees will also learn how to galvanise their teams and implement rapid reputation recovery methods to deal with post crisis-fallout. \nThis session will be delivered through a simulation\, whereby learners are submerged into a real-world crisis and will become equipped in crisis and stakeholder management skills. \n  \nLearning Objectives\n\nEnhance understanding of crisis communications and how to steward reputation through a crisis.\nEnhance our appreciation of different types of reputation risks and issues that often result in a crisis.\nUnderstand the key roles\, responsibilities\, and the overall structure for a Crisis Management Team.\nPractice the skills and practical tools required to effectively deliver key messages in a powerful and compelling manner – across multiple media and stakeholder platforms.\n\n  \nIntended Audience\nCrisis communications training is valuable for individuals and teams across various levels and functions within an organisation including senior leadership and corporate leaders\, communication teams\, HR professionals and legal/compliance teams. \n  \nMultiple Delegate Discount\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/crisis-communications-half-day-online-workshop-2/
LOCATION:PAI Online Zoom
CATEGORIES:Communications
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2023/11/WhatsApp-Image-2024-05-17-at-11.35.27.jpeg
ORGANIZER;CN="PAI":MAILTO:info@pai.ie
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DTSTART;TZID=Europe/Dublin:20260826T100000
DTEND;TZID=Europe/Dublin:20260826T150000
DTSTAMP:20260722T101958Z
CREATED:20230516T130012Z
LAST-MODIFIED:20260722T101958Z
UID:10000312-1787738400-1787756400@pai.ie
SUMMARY:Dealing with Difficult Behaviours and Conversations
DESCRIPTION:Workshop Outline\nThe aim of this highly engaging and interactive workshop is to equip the participant with the knowledge and skills to effectively manage difficult behaviours confidently and professionally. Participants will be given the knowledge and skills required to ensure positive communication with difficult individuals and understand the importance of early intervention in preventing escalation. They will learn techniques that will assist in diffusing potentially challenging situations. The workshop is designed to advise and assist participants in dealing with difficult and challenging behaviours through effective efficient interactions. Our trainer will equip participants with the skills to effectively deal with these types of situations while identifying easily transferable skills to the workplace. \nWho Should Attend?\nThis workshop will be very beneficial to anyone who deals with the general public either in a face to face capacity or over the phone as part of their daily role. \nIt will also appeal to anyone who manages a team where difficult and challenging behaviours may become an obstacle to effectively managing the team. \nDiscussion Topics\n\nEffective Communication / Listening Skills\nIdentify the different behaviour types\nDeveloping assertiveness skills\nTechniques for managing frontline customers\nLanguage for communicating effectively\nEmotional behaviour\nTechniques for handling difficult Conversations- Internally\n\nMultiple Delegate Discount\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/dealing-with-difficult-customers-and-behaviours-one-day-interactive-workshop/
LOCATION:PAI Online Zoom
ATTACH;FMTTYPE=image/png:https://pai.ie/wp-content/uploads/2023/05/dealing-with-difficult-conversations.png
ORGANIZER;CN="PAI":MAILTO:info@pai.ie
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