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DTSTART;TZID=Europe/Dublin:20260826T100000
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DTSTAMP:20260722T101958Z
CREATED:20230516T130012Z
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UID:39448-1787738400-1787756400@pai.ie
SUMMARY:Dealing with Difficult Behaviours and Conversations
DESCRIPTION:Workshop Outline\nThe aim of this highly engaging and interactive workshop is to equip the participant with the knowledge and skills to effectively manage difficult behaviours confidently and professionally. Participants will be given the knowledge and skills required to ensure positive communication with difficult individuals and understand the importance of early intervention in preventing escalation. They will learn techniques that will assist in diffusing potentially challenging situations. The workshop is designed to advise and assist participants in dealing with difficult and challenging behaviours through effective efficient interactions. Our trainer will equip participants with the skills to effectively deal with these types of situations while identifying easily transferable skills to the workplace. \nWho Should Attend?\nThis workshop will be very beneficial to anyone who deals with the general public either in a face to face capacity or over the phone as part of their daily role. \nIt will also appeal to anyone who manages a team where difficult and challenging behaviours may become an obstacle to effectively managing the team. \nDiscussion Topics\n\nEffective Communication / Listening Skills\nIdentify the different behaviour types\nDeveloping assertiveness skills\nTechniques for managing frontline customers\nLanguage for communicating effectively\nEmotional behaviour\nTechniques for handling difficult Conversations- Internally\n\nMultiple Delegate Discount\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/dealing-with-difficult-customers-and-behaviours-one-day-interactive-workshop/
LOCATION:PAI Online Zoom
ATTACH;FMTTYPE=image/png:https://pai.ie/wp-content/uploads/2023/05/dealing-with-difficult-conversations.png
ORGANIZER;CN="PAI":MAILTO:info@pai.ie
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