Core Skills for Higher Executive Officers, Senior Staff Officers and Admin Officers (Grade 6&7 and equivalent)

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Programme Overview

The role of a HEO/SSO/AO in the public sector is an important one. While HEO (and equivalent grades e.g. Grade 7) roles vary in responsibilities, core competencies are critical for effective performance and career development at this level. Competencies are the knowledge, skills and attributes that we need for effective performance. Objectives and tasks describe what we do and why we do it – competencies describe how we deliver on these.

HEO Core Skills Training

Our popular HEO Core Skills programme is based on the following core competencies1 for roles at HEO, Grade 7 and equivalent levels:

– Managing and delivering results

– Interpersonal and communication skills

– Team Leadership

– Drive and commitment

It is a practical and engaging 1 day online workshop, and it includes a career development coaching session to support participants in their self-development and expertise.


Who is this programme aimed at?

The programme will be of particular interest to:

  • People who are new to the HEO/SSO/AO grade who need to develop skills expected of them
  • Experienced HEO/SSO/AOs who want to consolidate and build on their learned experience
  • HEO/SSO/AOs who want to develop their careers and prepare for the ‘stretch’ between HEO and AP level roles
  • People at grade 4&5 who want to develop skills and techniques to support their career development to HEO/SSO/AO level.


Course Tutor

The HEO Core Skills programme is delivered by our HR Training Specialist, Sile O’Donnell. Sile is a HR and Training Consultant and an Adjunct Assistant Professor in HRM and Organisational Behaviour in Trinity College Dublin. Prior to setting up her own consultancy Sile spent 26 years working in the public sector in a range of roles at EO, HEO, AP and Director level. She is a subject matter expert in competency based training, and feedback from previous programmes has been exceptionally positive.



Full Course Details

Title: Core Skills for Higher Executive Officers (Grade 6&7 and equivalent)
Date: Wednesday, February 22nd
Time: 9.30am – 4.00pm
CPD: 6 CPD Hours
Method of Delivery: Online
Fee: €465


Tailored Training

All of our open programmes can also be run on an in-house basis. For more information, see our page on In-House Training.



Multiple Delegate Discount

3+ Delegates – 5% Discount
5+ Delegates – 10% Discount
10+ Delegates – 15% Discount

To avail of our multiple delegate discount for 3 or more delegates, you must email with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time.

For 1 or 2 attendees, manually enter in the number of tickets you wish to purchase below.


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Core Skills for HEOs

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