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Core Skills for Clerical Officers (and equivalent grades)

September 11th @ 9:30 am - 4:00 pm


Full Course Details

Date: Wednesday, 11th September 2024
Time: 9:30am – 4:00pm
CPD: 6 CPD Hours
Method of Delivery
: Online
Fee: €495.00


This intensive one-day training programme is designed to develop core competencies for Clerical Officers grade 3/4 (and equivalent grades), in line with the PAS civil service competency framework.

The programme will enable participants to understand and develop their role and effectiveness within their organisation, with a particular focus on developing their skills to improve interpersonal effectiveness, people management expertise and the delivery of results.

Learning Outcomes

At the end of this programme, learners will have a good understanding of the following core competencies, and how to apply them to be an effective at their grade:

  • Understanding your role: objectives and development needs
  • Communication skills
  • Teamwork
  • Goal setting / Time management
  • Effective delivery of results through planning, managing time and priorities and problem-solving skills

Training Style

This is a highly interactive programme, with an emphasis on practical skills development through the use of a range of learning interventions including the following:

  • Case studies/scenarios
  • Activities/exercises
  • Presentations and discussions
  • A reflective learning project

Programme Tutor

Síle O’Donnell is a HR and Training Consultant as well as an Adjunct Assistant Professor in Trinity College Dublin. They have over 25 years’ experience of designing and implementing best practice HRM, change management and training strategies, initiatives and policies in the public sector. They also provide a range of HR services (including individual and team coaching, line management and change management training, HR strategy and policy development, employee relations advice and representation) to many organisations and individuals in the public and private sector.

Tailored Training 

All of our open programmes can also be run on an in-house basis. For more information, see our page on In-House Training.

Multiple Delegate Discount

Limited Places Available – book early to avoid disappointment.

  • 3+ Delegates – 5% Discount
  • 5+ Delegates – 10% Discount
  • 10+ Delegates – 15% Discount

To avail of our multiple delegate discount for 3 or more delegates, you must email with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time.

For 1 or 2 attendees, manually enter in the number of tickets you wish to purchase below.


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Core Skills for Clerical Officers (and equivalent grades)


September 11th
9:30 am - 4:00 pm
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01 877 3910