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DTSTART;TZID=Europe/Dublin:20261005T093000
DTEND;TZID=Europe/Dublin:20261013T160000
DTSTAMP:20260609T131638Z
CREATED:20190130T000000Z
LAST-MODIFIED:20260609T131638Z
UID:10000332-1791192600-1791907200@pai.ie
SUMMARY:PAI's Certificate in Effective Leadership - Three Day Blended Programme
DESCRIPTION:Full Programme Details \nDay 1: Monday\, October 5th October | In Person\nDay 2: Tuesday\, October 6th October | In Person\nDay 3: Tuesday\, 13th October  | Online \n  \nPlease note: Day 1 and 2 of this programme will take place in person in a Dublin 4 venue (Grand Canal Hotel) to allow for additional engagement and initial peer learning. The remainder of the course will be delivered online. \nAbout the course\nWhat does it take to be a good leader and manager in public sector organisations? It is often said that good leaders are made and not born\, and that leadership skills are acquired through identifying your own leadership styles and adapting them to the situation and people involved in your workplace. Formal training programmes in leadership provide a learning structure within which to develop an understanding of the principles of leadership and identify areas in which individuals need to concentrate their development effort to be excellent leaders and managers. \nThis Certificate in Effective Leadership is a qualification exploring roles and theories\, winning and maintaining commitment\, setting and communicating direction. Attendees will be given a thorough grounding in the Myers Briggs Type Indicator (MBTI). This instrument is the most widely-used framework for providing insights and understanding of individual preferences that may drive specific workplace behaviours. It is particularly useful for those who do not have the opportunity to engage actively in leadership but who are preparing to do so\, or for those employed in a leadership role and are keen to underpin their practice with a clearer knowledge of the principles of leadership. \nLearning Outcomes\nThroughout the course\, attendees will: \n\nIdentify the key principles of strategy in leadership – vision\, mission\, strategy – and the roles they play\nAssess and develop their own ability to motivate others and build commitment to their organisation’s values and goals;\nAssess the effect the prevailing leadership styles have on behaviour and performance in their organisation;\nDevelop an in-depth understanding of their own personality and how it influences their behaviour at work across a range of contexts and situations;\nDevelop their ability to communicate their organisation’s values and goals to others;\nDevelop their own ability to use different leadership styles\, as appropriate to the situation and people involved;\nIdentify and improve on the factors shaping levels of motivation and commitment;\nImprove and develop their personal leadership and management skills for the public sector workplace; and\nUse the Myers Briggs Type Indicator (MBTI) to focus on the likely strengths and positive qualities of different personality styles.\nDevelop an understanding of leading teams and their own leadership capability.\n\nIntended Audience\nThe intended audience are public sector employees who in the course of their work are expected to perform a leadership role. Delegates have been from the civil service\, state agencies and bodies\, universities and local authorities. They are usually head of a function\, a manager\, director or senior executive (typically equivalent to HEO\, AP\, PO grades in the civil service). It is also of value and interest to specialists\, officers and officials at all grades who are preparing to take on leadership roles and who wish to progress their careers. \nEvaluation and Validation\nInformal Validation Multiple learning interventions are built into this programme including: case studies\, self-assessment\, group exercises\, role plays and presentations are used throughout the course and customised to meet the specific needs and experience of attendees. \nAccreditation Attendees will receive a continuing professional development (CPD) certificate on successful completion of the programme. \nTrainer\nOur trainer\, Ashley Hughes\, is a driven professional with 25 years’ experience in the People Development arena working across public\, private and voluntary sectors.  She has exemplary learning and development credentials offering a proven track record of success in the design and delivery of engaging learning programmes. Ashley’s specialities include soft-skill training\, personality profiling workshops\, leadership development\, organisational effectiveness\, building high performance teams\, managing virtual teams\, managing change and creating enabling organisational cultures. \nAshley has worked with Public Affairs Ireland for over 15 years and is the programme designer and leader for the ILM accredited Certificate in Leadership programme. As a qualified Myers Briggs Type Indicator (MBTI) Practitioner\, Ashley runs personality profiling workshops to raise individual self-awareness and enhance team collaboration. She attended Yale School of Management\, New Haven\, Connecticut\, where she studied the management of virtual teams and the behavioural science of management. The insights gained have equipped her with the knowledge and skills to support people now working in virtual environments. \nAshley has also designed bespoke programmes to address specific client needs across the Public Sector. \nShe holds an M.Sc in Management from Trinity College and is a HETAC qualified Master Trainer. She has practitioner qualifications in MBTI and  Blanchard Situational Leadership. She has lectured in leadership at MBA level for the past 15 years at Michael Smurfit Graduate Business School. \nAshley is also certified in Unconscious Bias and Cultural Intelligence from the Cultural Intelligence Center in Michigan. \nTailored Training\nAll of our open programmes can also be run on an in-house basis. For more information\, see our page on In-House Training. \n\nMultiple Delegate Discount\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/pai-certificate-in-leadership/
LOCATION:The Grand Canal Hotel | Zoom\, D04 X5X7
CATEGORIES:Certificate Programmes,Leadership & Management
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2019/01/PAIs-Certificate-in-Leadership.jpg
ORGANIZER;CN="PAI":MAILTO:info@pai.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261013T093000
DTEND;TZID=Europe/Dublin:20261022T160000
DTSTAMP:20260924T110650Z
CREATED:20250331T140948Z
LAST-MODIFIED:20260924T110650Z
UID:10000430-1791883800-1792684800@pai.ie
SUMMARY:Certificate in Policy Development\, Legislative Drafting and Delivery
DESCRIPTION:Please note: Day 1 of this programme will take place in person in a Dublin 4 venue (Grand Canal Hotel) to allow for additional engagement and initial peer learning. The remainder of the course will be delivered online. \nDay 1: Tuesday\, 13 October (in person) (3pm finish) \nDay 2: Wednesday\, 21 October (online) \nDay 3: Friday\, 23 October (online) \nTimes: 9.30am – 4.00pm (3pm finish Day 1) \nProgramme Overview\nThe development of public policy is a key responsibility of the Government and remains a key focus for public servants across all sectors. In recent years\, policy development has evolved to embrace more inclusive\, evidence-informed\, and delivery-focused approaches\, with increasing emphasis on stakeholder engagement\, consultation\, implementation planning\, governance\, and measurable outcomes. \nAt the same time\, developing policy and translating policy objectives into effective legislation and operational delivery remains complex. Public servants are expected not only to understand policy development principles but also to navigate implementation challenges\, governance requirements\, legal frameworks and political considerations. \nThis accredited certificate programme has been designed to provide participants with both the theoretical foundations and practical application skills required for modern public policy development. The programme places particular emphasis on the practical realities of delivering policy within complex public sector systems and multi stakeholder environments including cross-government coordination\, stakeholder engagement\, evidence-informed decision making\, implementation challenges\, and the evolving role of public services. \nDrawing on contemporary Irish policy case studies and real-world policy development experience\, participants will explore how policy is shaped not only by formal frameworks and processes\, but also by political\, organisational\, operational\, and societal considerations. \n  \nLearning Outcomes\n\nUnderstand the foundations of modern public policy development\nApply evidence-informed policy development tools and appraisal techniques (Cost Benefit Analysis and Multi-Criteria Analysis) and managing risk\nConduct stakeholder and consultation analyses to support evidence-based planning and decision-making\nUnderstand the mechanics of cross‑departmental coordination – the role of programme offices and central units\nEvaluate the challenges associated with complex multi-stakeholder environments and the institutional constraints that influence decision-making\, implementation\, and outcomes\nExplore practical implications for service reform within the Irish policy context\nUnderstand and identify the legislative pathway\, process and drafting considerations\nPolicy development and legislative amendments – key steps of successful drafting\nEvaluating/Drafting a Mock Policy – practical workshop\n\n  \nWho Should Attend?\nThe programme is aimed at all civil and public servants whose role involves developing and delivering policy\, from initial research to implementation and evaluation\, and for those who are seeking to obtain a deeper fuller understanding of the policy-making process. \nThe programme will be of direct relevance to those working in Government Departments and in the Public Service generally who are involved in the development of policy for their organisation and its effective enactment into legislation.  \nIt is a practical and focused training course\, with contributions from a panel of speakers with expertise in policy development\, policy development tools and appraisal techniques and the legislative and drafting process. \n  \nCertification\nThis course is externally accredited by the Institute of Commercial Management (ICM). Attendees will receive an ICM Continuing Professional Development and CPD Certificate upon successful completion of the programme and associated assessment. \n  \n\n\n\nTailored Training \nAll of our open programmes can also be run on an in-house basis. For more information\, see our page on In-House Training. \n  \n\n\nMultiple Delegate Discount\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/certificate-in-policy-development-legislative-drafting-and-delivery/
LOCATION:The Grand Canal Hotel | Zoom\, D04 X5X7
CATEGORIES:Certificate Programmes,Legal, Regulatory and Public Policy
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2022/05/Certificate-in-Policy-Development-Legislative-Drafting-and-Delivery-1.jpg
ORGANIZER;CN="PAI":MAILTO:info@pai.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261013T100000
DTEND;TZID=Europe/Dublin:20261013T150000
DTSTAMP:20260610T102420Z
CREATED:20250728T151240Z
LAST-MODIFIED:20260610T102420Z
UID:10000448-1791885600-1791903600@pai.ie
SUMMARY:Advanced Report Writing – Clarity\, Impact\, and Influence
DESCRIPTION:Overview\nOne day long professional programme \nIn today’s fast-paced\, information-rich environment\, report writing is more than just a documentation exercise…. it’s a strategic communication skill. This one-day workshop equips professionals with the tools to write reports that are clear\, compelling\, and drive action. Participants will explore how to structure information for maximum impact\, tell powerful stories with data\, and present written insights in a way that informs\, influences\, and inspires. \nGrounded in the principles of plain English and communication as a leadership skill\, this session blends practical writing habits with strategic thinking. Whether writing for executives\, clients\, or teams\, participants will learn how to write reports that are not only read but remembered. \nThe session will also address the growing use of AI tools in report writing\, with practical guidance on how to use them effectively in the various phases of report structuring\, drafting\, and editing\, as well as looking at output quality control. \nThe workshop is interactive\, combining real-world examples\, hands-on exercises\, and peer feedback to support skill development that participants can apply immediately in their roles. \nLearning Outcomes \nBy the end of this programme\, participants will be able to: \n• Write with clarity and purpose\, leading with key messages and tailoring their writing to specific audiences and contexts.\n• Use structure and formatting effectively to enhance readability\, including the use of headings\, bullet points\, and visual spacing.\n• Apply plain English principles to create writing that is accessible\, concise\, and effective—regardless of subject complexity.\n• Incorporate storytelling techniques to turn data into insights\, using narrative framing and visual tools to make technical information more engaging and actionable.\n• Craft compelling subject lines\, titles\, and calls to action that prompt meaningful responses and support decision-making.\n• Recognise writing as a tool of leadership\, using it to communicate priorities\, build trust\, and influence stakeholders.\n• Present written insights confidently\, applying verbal communication techniques to reinforce key messages and respond effectively to questions. \nThe programme will also cover the use AI of tools thoughtfully in the report-writing process\, including drafting effective prompts for tasks such as structuring\, drafting\, and editing reports\, and applying practical checks to assess the reliability and clarity of AI-generated output. \nWho should attend this training?   \nThis programme is ideal for public service professionals who write reports\, briefings\, or updates that inform decisions\, influence stakeholders\, or communicate policy. It’s particularly valuable for those in policy\, communications\, procurement management\, project management\, or leadership roles where clarity\, credibility\, accountability and impact are essential. \nTailored Training\n\n\n\nAll of our open programmes can also be run on an in-house basis. For more information\, see our page on In-House Training. \n\n\nMultiple Delegate Discount\n\n\n\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/advanced-report-writing-clarity-impact-and-influence/
LOCATION:Online\, Dublin\, Ireland
CATEGORIES:Communications,CPD (Continuous Professional Development),Master Class,Personal and Interpersonal Effectiveness
ATTACH;FMTTYPE=image/png:https://pai.ie/wp-content/uploads/2025/07/AI-GDPR-Harnessing-the-Power-of-Artificial-Intelligence-while-complying-with-Data-Protection-Laws-8.png
ORGANIZER;CN="PAI":MAILTO:info@pai.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261014T093000
DTEND;TZID=Europe/Dublin:20261014T130000
DTSTAMP:20260702T082402Z
CREATED:20250116T141553Z
LAST-MODIFIED:20260702T082402Z
UID:10000416-1791970200-1791982800@pai.ie
SUMMARY:Audit and Risk Committees: Roles and Responsibilities for New and Existing Members
DESCRIPTION:Please Note: This is an in person workshop taking place in the Grand Canal Hotel\, Dublin 4. \nWorkshop Overview \nThis training aims to equip new and existing Audit and Risk Committee (ARC) members with the knowledge and skills necessary to fulfil their roles effectively. Participants will gain a clear understanding of public sector governance requirements\, ARC responsibilities\, and practical approaches to managing risk\, evaluating internal audit processes\, and ensuring compliance with governance codes. \nThe workshop includes an interactive simulated committee member meeting which will give attendees the experience of an ARC meeting from agenda through to action and will recognise the requirements for Accountability\, Assurance\, Internal Audit and Risk Management- the four pillars of public sector governance. \nBy the end of the programme\, participants will: \n\nHave a comprehensive understanding of ARC roles and responsibilities.\nBe able to evaluate and strengthen internal audit and risk management processes.\nConfidently contribute to the effectiveness of ARC meetings and governance outcomes.\nGain practical experience in running an ARC meeting.\n\nLearning Outcomes   \n\nUnderstanding Public Sector Governance\n\nAccountability\, Assurance\, Internal Audit\, and Risk Management: The Four Pillars.\n\n\nLegal and Regulatory Requirements for ARCs\n\nCode of Practice for the Governance of State Bodies 2016.\nEstablishing responsibilities through an ARC Charter.\n\n\nEvaluating ARC Effectiveness\n\nSelf-assessment and defining an effective committee.\n\n\nAudit Planning and Risk Management\n\nAudit Planning Memorandum (C&AG).\nEvaluating internal audits and risk management processes.\n\n\nKey Responsibilities in Practice\n\nReview of Risk Registers\, Internal Audit Plans\, and Governance Statements.\nAddressing emerging risks\, including geopolitical\, cyber\, AI\, and ESG concerns.\n\n\n\n  \nInteractive Workshop: Simulated ARC Meeting \nParticipants will apply their learning in a simulated ARC meeting to: \n\nElect a Chairperson and minute-taker.\nReview and discuss key agenda items\, including:\n\nExpertise and composition of ARC members.\nInternal Audit Plans and organizational risk priorities.\nRisk Register and Governance Statement reviews.\n\n\nIdentify and categorise risks (High\, Medium\, Low).\nDraft a meeting calendar and review sample minutes.\n\n  \nWho Should Attend ?\nThis workshop will benefit all new and experienced members involved in Audit and Risk Committees in public sector organisations. \nThe practical simulated meeting workshop element will allow attendees to experience a live meeting from agenda through to action which will reinforce the practical learnings of the workshop. \n  \nTailored Training \n\n\nAll of our open programmes can also be run on an in-house basis. For more information\, see our page on In-House Training.
URL:https://pai.ie/events/workshop-audit-risk-committee-members/
LOCATION:The Grand Canal Hotel\, Grand Canal Street Upper\, Dublin\, D04 X5X7\, Ireland
CATEGORIES:Public Financial Management and Procurement
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2025/01/Audit-and-Risk-Committees-Roles-and-Responsibilities-for-New-and-Existing-Members.jpg
ORGANIZER;CN="PAI":MAILTO:info@pai.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261019T093000
DTEND;TZID=Europe/Dublin:20261020T130000
DTSTAMP:20260615T151827Z
CREATED:20240912T111749Z
LAST-MODIFIED:20260615T151827Z
UID:10000392-1792402200-1792501200@pai.ie
SUMMARY:Core Capabilities for Principal Officers
DESCRIPTION:Programme Details\n\nDay 1: Monday\, 19 October (half day 9.30am – 1.00pm)\nDay 2: Tuesday\, 20 October(full day 9.30am – 4.15pm)\nCPD: 8.5 CPD hours\nMethod of Delivery: Online\nFee: €725\n\n\n\nThis redesigned Core Capabilities for POs training programme has been aligned with the updated Capability Framework. \nThis framework supports all key grades in building a diverse and talented workforce for the future\, capable of collaboratively delivering excellence on behalf of the civil and public service. This training programme is designed to develop core capabilities for Principal Officers\, in line with the PAS civil service capabilities framework. \nParticipants of this short professional programme can expect to leave\, not just with improved skills\, but with a greater ability to apply those skills flexibly and effectively in a variety of contexts\, aligning with the broader strategic goals of their organisation. \nThe programme will enable participants  to understand and develop their role and effectiveness within their organisation\, focusing on the four key key areas for the PO grade under the Capability Framework. \n  \nCommunicating and Collaborating \nLeading & Empowering \nBuilding Future Readiness \nEvidence Informed Delivery \n  \nLearning Outcomes\n\nCommunicate effectively across all platforms with awareness of style and approach for appropriate audience\nEngagement skills: Networking\, representation\, relationship building and stakeholder engagement\nDevelop cross team collaboration and cross functional working skills\nPerformance management: lead\, delegate\, coach and provide feedback in a blended working environment\nDemonstrate social and emotional awareness in leadership and prioritise team wellbeing\nSpecialist Skills in areas of expertise – research and networking\nDigital Literacy: support improved service delivery and IT skills\nProcess Improvement: implement new approaches and propose innovative solutions\nChange Management: adapt and implement strategic organisational processes\nManage\, plan and prioritise workloads to meet deadlines and targets: develop project management and time management skills\nData Management: Gather and process information accurately and analyse how this data can drive organisational success\nData Analytics and Visualisation\nDevelop strategic thinking and decision making skills\nContribute to policy and strategy development\nAwareness of relevant civil service policies and developments\nManaging and supporting change and process improvement\nDevelop skills for strategy implementation\, strategic thinking and future forecasting\nLearn key influencing and negotiation skills to approach difficult discussions\nAdherence to corporate governance requirements and risk management\nProject management and evaluation skills\n\n  \nMultiple Delegate Discount\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/core-capabilities-for-principal-officers/
LOCATION:PAI Online Zoom
CATEGORIES:Core Skills
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2024/09/Core-Capabilities-for-Principal-Officers.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261019T100000
DTEND;TZID=Europe/Dublin:20261019T150000
DTSTAMP:20261005T073913Z
CREATED:20230516T130012Z
LAST-MODIFIED:20261005T073913Z
UID:10000312-1792404000-1792422000@pai.ie
SUMMARY:Dealing with Difficult Behaviours and Conversations
DESCRIPTION:Workshop Outline\nThe aim of this highly engaging and interactive workshop is to equip the participant with the knowledge and skills to effectively manage difficult behaviours confidently and professionally. Participants will be given the knowledge and skills required to ensure positive communication with difficult individuals and understand the importance of early intervention in preventing escalation. They will learn techniques that will assist in diffusing potentially challenging situations. The workshop is designed to advise and assist participants in dealing with difficult and challenging behaviours through effective efficient interactions. Our trainer will equip participants with the skills to effectively deal with these types of situations while identifying easily transferable skills to the workplace. \nWho Should Attend?\nThis workshop will be very beneficial to anyone who deals with the general public either in a face to face capacity or over the phone as part of their daily role. \nIt will also appeal to anyone who manages a team where difficult and challenging behaviours may become an obstacle to effectively managing the team. \nDiscussion Topics\n\nEffective Communication / Listening Skills\nIdentify the different behaviour types\nDeveloping assertiveness skills\nTechniques for managing frontline customers\nLanguage for communicating effectively\nEmotional behaviour\nTechniques for handling difficult Conversations- Internally\n\nMultiple Delegate Discount\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/dealing-with-difficult-customers-and-behaviours-one-day-interactive-workshop/
LOCATION:PAI Online Zoom
ATTACH;FMTTYPE=image/png:https://pai.ie/wp-content/uploads/2023/05/dealing-with-difficult-conversations.png
ORGANIZER;CN="PAI":MAILTO:info@pai.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261022T093000
DTEND;TZID=Europe/Dublin:20261022T130000
DTSTAMP:20260805T150937Z
CREATED:20241203T125034Z
LAST-MODIFIED:20260805T150937Z
UID:10000409-1792661400-1792674000@pai.ie
SUMMARY:Improving Time Management and Prioritising your Workload
DESCRIPTION:The aim of this half day seminar is to give participants a platform to explore how they manage their time. It gives them an appreciation of how time when proactively managed can be used to achieve personal and organisational objectives more efficiently and effectively. Participants will explore how they contribute to overall performance and consider how they can achieve key results by approaching work in a structured manner through effective planning and prioritisation. \nObjectives:\n\nEstablishing an effective remote working strategy.\nUnderstanding work priorities and organisational contribution.\nSelf-assessment of time management.\nUtilising Stephen Covey’s Time Management Matrix.\nProactive prioritisation\, task control\, and scheduling.\nDealing with time thieves and interruptions.\nSetting achievable goals and measurable targets.\n\nOutcomes\n\nIncreased awareness of time management techniques.\nImproved ability to save time through planning and prioritisation.\nEnhanced organisational patterns for better time management.\nIdentification of personal time management strengths and weaknesses.\nReduction or elimination of low-return tasks.\nDevelopment of measurable targets and realistic plans.\nGuidance from an experienced trainer in leadership\, communication\, sales\, negotiation\, and customer engagement.\n\n\nSeminar Tutor\nOur trainer is an experienced trainer\, facilitator and coach who specialises in the areas of leadership\, communication\, sales\, negotiation and customer engagement.  She set up her own training consultancy 16 years ago and since that time has provided consultancy\, training and facilitation services to organisations within both the public and private sectors.  She helps organisations bring about real change by designing company-wide workplace interventions customised to suit specific needs. \nTailoring Training \n\n\n\nAll of our open programmes can also be run on an in-house basis. For more information\, see our page on In-House Training. \n\n\nMultiple Delegate Discount\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/improving-time-management-and-prioritising-your-workload/
LOCATION:PAI Online Zoom
CATEGORIES:Personal and Interpersonal Effectiveness
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2024/12/Improving-Time-Management-and-Prioritising-your-Workload.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261023T093000
DTEND;TZID=Europe/Dublin:20261023T130000
DTSTAMP:20260703T081720Z
CREATED:20240418T105436Z
LAST-MODIFIED:20260703T081720Z
UID:10000331-1792747800-1792760400@pai.ie
SUMMARY:Proofreading Skills
DESCRIPTION:About the Workshop\nHow do you feel when you read a report\, leaflet\, letter or professional website that contains errors in grammar\, spelling and punctuation? Not impressed? \nWe all know that business writing must be polished and professional at all times\, but the challenge lies in avoiding errors and inconsistencies in grammar\, spelling and punctuation. Information must be correct\, clear\, and concise and must communicate the intended message. \nHow do you check that a sentence is grammatically correct? When do you use “that” and “which”? When can you use “infer”? What is best practice in writing numbers and dates? These are the kinds of issues that proof-readers face every day. \nLearning Outcomes\nAfter this workshop\, participants will: \n\nUnderstand the role of a proofreader;\nUnderstand how to proofread a document for accuracy and consistency;\nBe able to identify and correct common errors of grammar and punctuation;\nBe aware of commonly confused words;\nGet a punctuation refresher;\nKnow how to read and use proofreaders’ marks; and\nBe able to work through the checklist for proofreaders\n\nIntended Audience\nThis workshop uses a variety of authentic material and is suitable for anyone who would like to ensure that all of their written material is correct and consistent. \nMultiple Delegate Discount\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/proofreading-skills-half-day-workshop-2/
LOCATION:PAI Online Zoom
CATEGORIES:Communications
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2024/04/Proofreading-Skills.jpg
ORGANIZER;CN="PAI":MAILTO:info@pai.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261029T093000
DTEND;TZID=Europe/Dublin:20261029T130000
DTSTAMP:20260812T122809Z
CREATED:20251007T152610Z
LAST-MODIFIED:20260812T122809Z
UID:10000434-1793266200-1793278800@pai.ie
SUMMARY:GDPR Essentials (Overview of GDPR) - Half Day Online Seminar
DESCRIPTION:Full Course Details\nDate: Thursday\, October 29th 2026\nTime: 9:30 am-1:00 pm\nCPD: 3.5 Hours\nMethod of Delivery: Online\nFee: €360\nSeminar Overview \nUnderstanding the fundamental principles of GDPR helps individuals and organisations protect personal data\, ensuring privacy and preventing unauthorised access or misuse. Knowledge of GDPR empowers individuals with control over their personal information\, enabling them to exercise their rights effectively. Organisations must comply with GDPR to avoid substantial fines and legal repercussions and understanding the basics helps to ensure full compliance. \nBy grasping the basics of GDPR\, individuals and organisations can navigate the complexities of data protection\, ensure legal compliance\, enhance security\, and build a foundation of trust and ethical responsibility. \n  \nLearning Outcomes\n\nOverview of data protection law and the GDPR\nKey definitions: personal data\, data processing\, data controller\, data processor data subject\nSix Key Data Protection Principles\nAccountability Principle\nLegal Bases for data processing including consent\nData Subject Rights\nPersonal Data Security Breaches\nPrivacy by Design and Privacy by Default\nThe Role of the Data Protection Officer\nThe Data Protection Commission\nFines and Enforcement\n\n  \nIntended Audience  \nData Protection Officers\, Legal and Compliance Teams\, IT and Security Professionals\, Human Resources Professionals\, Customer Service and Support Staff and anyone dealing with personal information as part of their daily role. \n\n  \n\nTailored Training\nAll of our open programmes can also be run on an in-house basis. For more information\, see our page on In-House Training. \nMultiple Delegate Discount\n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/gdpr-essentials-overview-of-gdpr-half-day-online-seminar-2/
LOCATION:PAI Online Zoom
CATEGORIES:Legal, Regulatory and Public Policy
ATTACH;FMTTYPE=image/png:https://pai.ie/wp-content/uploads/2022/02/GDPR-Basics.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261029T093000
DTEND;TZID=Europe/Dublin:20261029T160000
DTSTAMP:20260730T093647Z
CREATED:20240213T092528Z
LAST-MODIFIED:20260730T093647Z
UID:10000320-1793266200-1793289600@pai.ie
SUMMARY:PAI's Project Management Masterclass
DESCRIPTION:This one-day masterclass is designed to give an overview of the current trends and best practices in project management. This practical masterclass is focused on teaching the fundamental project management techniques and skills for organising and managing all size projects. \nMasterclass Aim\nThis masterclass aims to ensure that delegates are more organised and effective in managing projects and project tasks by taking and integrated approach throughout the project lifecycle. \nLearning Objectives\nBy the end of the masterclass\, participants will: \n\nUnderstand the importance of a structured approach to planning and executing a project.\nUnderstand how to identify different phases of a project lifecycle and the key deliverables for each phase.\nBe aware of the recommended best practices and trends in global project management.\n\nTopics \n\nIntroduction to the generic project lifecycle and the key objectives of each phase of the lifecycle.\nUnderstand the purpose\, inputs\, and outputs of the five process groups: Initiating\, Planning\, Execution\, Control and Closing.\nBe introduced to knowledge areas of project management (Integration\, Scope\, Time\, Cost\, Quality\, Human Resources\, Communications\, Risk\, Procurement and Stakeholder Management).\nLearn how to Scope a Project clearly by using a Work Breakdown Structure.\nUnderstand the importance of controlling any changes to the Project Scope once it is baselined.\nUnderstand the use of logic diagrams and estimating to create a schedule baseline.\nLearn how to identify and analyse risks to your project and place a focus on proactive risk management rather than reactive firefighting.\nLearn how to apply this learning to real and working exercises based on realistic problems and examples of real projects.\nLearn key project management techniques\, and how and when to use them. Examples of such tools and techniques include Scope\, Risk Analysis\, Scheduling\, Gantt chart\, Contingency and Change Control.\n\nMultiple Delegate Discount\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/pais-project-management-masterclass/
LOCATION:PAI Online Zoom
CATEGORIES:Professional Effectiveness
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2023/11/PAIs-Project-Management.jpg
ORGANIZER;CN="PAI":MAILTO:info@pai.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261102T093000
DTEND;TZID=Europe/Dublin:20261123T130000
DTSTAMP:20260730T094103Z
CREATED:20250704T095802Z
LAST-MODIFIED:20260730T094103Z
UID:10000441-1793611800-1795438800@pai.ie
SUMMARY:Change Leadership for Public Sector Transformation
DESCRIPTION:Duration: 4 half days \nMethod of Delivery: Online\nDay 1: Monday\, 2 Nov 2026   Day 2: Monday\, 9 Nov 2026\nDay 3: Monday\, 16 Nov 2026  Day 4: Monday\, 23 Nov 2026 \nTimes: 9.30am – 1.00pm each day \n  \nCourse Overview  \nChange Leadership and Management helps organisations to transition smoothly during periods of change—whether it’s new technology\, restructuring\, updated processes\, or cultural shifts. \nPAI’s Change Leadership programme for public sector leaders is designed for leaders with the aim to support\, lead out on and deliver the change needed to enable the successful implementation of organisational strategy. \nThe Civil Service capability framework makes reference to the implementation of change management processes and managing and supporting change under the Building Future Readiness capability for all grades. This programme will discuss and outline the concept of change leadership and the role leaders play in organisational change\, using common change management models (PROSCI and Bridges). \nDuring the workshop\, participants will be given the opportunity to reflect on and look at change leadership in their own organisations and see where it can adapt\, given internal cultures and/or restrictions. \nTopics of Discussion \nDuring the workshop\, participants will consider the following areas:\n• The role of leadership in cultural/organisational change\n• Explore our own mindsets when we think about change\n• Explore change leadership theories\n• Common sources of resistance to change and develop strategies to address and overcome resistance\n• Enhanced skills for effective communication during times of change \nParticipants will leave the workshop with a positive mindset as change agents. \nThe style of the workshop is participative to include group discussions and self-reflection exercises and provides support and challenges to leaders as it sets direction and pace for creating a change leadership culture for strategy delivery. \nLearning Outcomes\n• Identify a common understanding of how we can shape that culture and the role of leadership in cultural change\n• Explore the realities of enabling change as both a daily activity and as key leadership accountability and how to overcome any mindset roadblocks\n• Implement change management strategies and consider practical application strategies in your own organisation\n• Look at change leadership in your own context and identify where it can be adapted\, given internal cultures and/or restrictions \nIntended Audience\nThis workshop will be of interest to senior leaders and line managers\, team leaders\, project managers and HR professionals. \n\nMultiple Delegate Discount\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below. \n\n 
URL:https://pai.ie/events/change-leadership/
LOCATION:PAI Online Zoom
CATEGORIES:Leadership & Management
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2025/07/change-management.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261103T093000
DTEND;TZID=Europe/Dublin:20261103T123000
DTSTAMP:20260708T092415Z
CREATED:20250625T102805Z
LAST-MODIFIED:20260708T092415Z
UID:10000425-1793698200-1793709000@pai.ie
SUMMARY:Infrastructure Guidelines: Managing Capital Budgets
DESCRIPTION:Webinar Overview\nWhat are the Infrastructure Guidelines? \nThe new Infrastructure Guidelines came into operation on 1 January 2024. They replace the previous Public Spending Code. The updating has been made to ensure that the arrangements for allocating\, managing and reporting on the use of public funds\, is as up to date as possible. There is a continuing focus on ensuring transparency\, efficiency\, and accountability in government expenditure. In short\, getting ‘value-for-money’. \nWhat relevance have the Infrastructure Guidelines on Public Sector bodies? \nIn Ireland\, all Public Bodies are required to comply with the requirements of the Investment Guidelines https://www.gov.ie/en/collection/e8040-infrastructure-guidelines/ \nThe Infrastructure Guidelines embrace a range of evaluation tools\, from Cost Benefit Analysis to Value for Money Reviews. These tools have a critical role to play if Public Bodies are to fully discharge their responsibilities of ensuring that the best possible value-for-money is obtained whenever public money is being spent or invested. \nThe Department of Public Expenditure\, NDP Delivery and Reform regularly updates its guidelines to ensure that they continue to reflect current best practice in project appraisal and evaluation. \nPAI Webinar: What learning solutions does PAI webinar offer? \nThis half-day online seminar will cover the main evaluation tools embraced by the Infrastructure Guidelines. The tools include: \n \nWhat learning interventions are offered to support our learners? \nPAI’s panel of expert speakers will cover the evaluation tools through a blend of lectures\, case-studies and question-and-answer sessions. All elements are designed and delivered to fully engage participants. \nAt the end of the seminar\, participants will have a good understanding of how the Infrastructure Guidelines should be applied in their workplace. \nSpeakers\nOur first trainer is an independent consultant economist specialising in Public Sector Governance\, Better Regulation and Transport Economics. He was previously the Senior Economist at the Department of Transport. As a consultant\, he has undertaken consultancy projects for the World Bank\, the OECD\, Government Departments and a number of private sector companies. He is an occasional lecturer in public sector economics at University of Limerick\, University College Cork\, and Public Affairs Ireland. He blogs regularly for Public Affairs Ireland. He holds an MA in Economics from University College Dublin and has a Fellowship from the Chartered Institute of Logistics and Transport. \nOur second trainer is a partner with Indecon International Economic Consultants\, and is Honorary Economist to the Irish Exporters Association. In Indecon he has worked on numerous evaluations and reviews which were based on the Public Spending Code\, and have included evaluations for all of the major Government Departments. In his earlier career he worked as Chief Economist of Danske Bank\, in the Banking Policy Division of the Department of Finance\, the Central Bank and in Forfás. He holds a Ph.D. in Economics and a B.A. in Maths and Economics from Trinity College Dublin and has lectured in the Smurfit Business School. \nMultiple Delegate Discount\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/key-evaluation-tools-for-infrastructure-guidelines-formerly-public-spending-code/
LOCATION:PAI Online Zoom
CATEGORIES:Public Financial Management and Procurement
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2023/09/Key-Evaluation-Tools-for-Infrastructure-Guidelines-Public-Spending-Code.jpg
ORGANIZER;CN="PAI":MAILTO:info@pai.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261104T093000
DTEND;TZID=Europe/Dublin:20261105T160000
DTSTAMP:20260623T085625Z
CREATED:20220518T133744Z
LAST-MODIFIED:20260623T085625Z
UID:10000303-1793784600-1793894400@pai.ie
SUMMARY:Core Capabilities for Higher Executive Officers\, Senior Staff Officers and Administrative Officers (and equivalent grades)
DESCRIPTION:Programme Details\nDay 1: Wednesday\, November 4th (half day 9.30am – 1.00pm)\nDay 2: Thursday\, November 5th (full day 9.30am – 4.15pm)\n\n\nThis redesigned Core Capabilities for HEOs training programme has been aligned with the updated Capability Framework. \nThis framework supports all key grades in building a diverse and talented workforce for the future\, capable of collaboratively delivering excellence on behalf of the civil and public service. This training programme is designed to develop core capabilities for Higher Executive Officers\, Senior Staff Officers and Administrative Officers (and equivalent grades)\, in line with the PAS civil service capabilities framework. \nParticipants of this short professional programme can expect to leave\, not just with improved skills\, but with a greater ability to apply those skills flexibly and effectively in a variety of contexts\, aligning with the broader strategic goals of their organisation. \nThe programme will enable participants  to understand and develop their role and effectiveness within their organisation\, focusing on the four key key areas for the HEO grade under the Capability Framework. \n  \nCommunicating and Collaborating \nLeading & Empowering \nBuilding Future Readiness \nEvidence Informed Delivery \n  \nLearning Outcomes\n\nCommunicate effectively: manage difficult conversations and develop cross team collaboration\nPerformance management: lead\, delegate\, coach and provide feedback in a blended working environment\nDemonstrate social and emotional awareness in leadership and prioritise team wellbeing\nDemonstrate ownership\, initiative and agility in area of responsibility\nDigital Literacy: support improved service delivery and IT skills\nProcess Improvement: implement new approaches and propose innovative solutions\nChange Management: adapt and implement strategic organisational processes\nManage\, plan and prioritise workloads to meet deadlines and targets: develop project management and time management skills\nData Management: Gather and process information accurately and analyse how this data can drive organisational success\nDevelop key critical thinking and decision making skills\nContribute to policy and strategy development\nAwareness of relevant civil service policies and developments\nSupport and facilitate change and new technology processes\nDevelop skills for strategy implementation and strategic thinking\n\nMultiple Delegate Discount\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/core-capabilities-for-higher-executive-officers-and-equivalent-grades/
LOCATION:PAI Online Zoom
CATEGORIES:Core Skills HEO
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2024/09/Core-Capabilities-for-Higher-Executive-Officers-Senior-Staff-Officers-and-Administrative-Officers-and-equivalent-grades.jpg
ORGANIZER;CN="PAI":MAILTO:info@pai.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261104T100000
DTEND;TZID=Europe/Dublin:20261104T130000
DTSTAMP:20260714T082305Z
CREATED:20220519T135044Z
LAST-MODIFIED:20260714T082305Z
UID:10000343-1793786400-1793797200@pai.ie
SUMMARY:Understanding the Key Provisions of Drafting and Reading Contracts (for Non-Legal Professionals)
DESCRIPTION:Seminar Overview\nContracts should be specific and detailed to ensure that both parties’ interests are protected in the event of a disagreement. However\, the prospect of drafting a contract may seem both daunting and intimidating if you are a non-legal professional as the more details you put into a contract\, the more complex your contract gets. \nChoosing the right format and making sure you have the correct wording and necessary clauses can be difficult and confusing. \nThis seminar will take you through the contract process and will provide good foundational knowledge for both the drafting and reading of contracts including and outlining the below: \n\nKey Provisions to include when Drafting a Contract\nHow a Contract Should be Structured – Framework\, Clauses\, Strategy\nUse of Language – Legal Terminology versus Plain English\nCommercial Sensitivities\nNegotiating a Contract\nBreach of Contract\nContracts in the Online World\n\nWho should attend?\nThis seminar will be of interest and very beneficial to anyone whose role involves drafting and reading of contracts or for anyone who is in a newly appointed role in procurement\, finance or HR who wants to gain a good working knowledge of contract management. \n\n\n\n\n\n\n\nTailored Training \nAll of our open programmes can also be run on an in-house basis. For more information\, see our page on In-House Training. \n\n\n\n\n\n\n\n\n\n\n\n  \nMultiple Delegate Discount\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/understanding-the-key-provisions-of-drafting-and-reading-contracts/
LOCATION:PAI Online Zoom
CATEGORIES:Legal, Regulatory and Public Policy
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2022/05/The-Key-Provisions-of-Drafting-and-Reading-Contracts.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261105T093000
DTEND;TZID=Europe/Dublin:20261105T123000
DTSTAMP:20260703T075038Z
CREATED:20210930T114133Z
LAST-MODIFIED:20260703T075038Z
UID:10000319-1793871000-1793881800@pai.ie
SUMMARY:Regulatory Impact Assessment (RIA) - Overview and Practical Experience of Conducting an Assessment
DESCRIPTION:Full Seminar Details\nDate: Thursday\, November 5th 2026\nTime: 9.30am – 12.30pm\nCPD: 3.5 CPD Hours\nMethod of Delivery: Online\nFee: €360 \n  \n\nSeminar Overview\n\nThe 20th anniversary of the formal advent of the Regulatory Impact Analysis (RIA) process in Ireland took place on June 21st 2025. \nAccording to the OECD\, ‘Regulatory Impact Assessment (RIA) is a systemic approach to critically assess the positive and negative effects of proposed and existing regulations and non-regulatory alternatives. It encompasses a range of methods and is an important element of an evidence-based approach to policy making. \nThis half day online seminar will give attendees the opportunity to learn about the Regulatory Impact Assessment process at a basic level. RIAs were first introduced in 2005. Since then\, Government Departments and Offices have been required to conduct RIAs on proposals for primary legislation that involve changes to the regulatory framework. \nDuring the seminar\, we will hear from government representatives who will discuss their respective RIA’s and outline their practical experience of conducting such an assessment. \n  \n\nLearning Outcomes\n\nThis PAI seminar will focus on the key stages of the RIA process; highlighting the requirements to assess alternative solutions\, to measure the costs and benefits of different options\, and to undertake consultation with interested parties before recommending a “best option”. \nThe seminar will hear government representatives speak about their practical experience of doing RIAs in recent times. RIAs are at their best where they provide a sound basis for the laws and regulations that are needed to protect citizens’ rights\, promote a safer society and ensure more confidence in goods and services. Those responsible for RIAs in their everyday work will find this seminar of particular benefit. \n  \nWho Should Attend?\n\n\nThose responsible for RIAs in their everyday work will find this seminar of particular benefit and it will also provide attendees who a good foundational knowledge of what a RIA is and the key stages of the RIA process. \n\n\n  \n\nTailored Training\nAll of our open programmes can also be run on an in-house basis. For more information\, see our page on In-House Training. \n  \nMultiple Delegate Discount\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/regulatory-impact-assessment/
LOCATION:PAI Online Zoom
CATEGORIES:Public Financial Management and Procurement
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2021/09/Regulatory-Impact-Assessment-RIA-1.jpg
ORGANIZER;CN="PAI":MAILTO:info@pai.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261106T093000
DTEND;TZID=Europe/Dublin:20261106T130000
DTSTAMP:20260701T162024Z
CREATED:20210908T112249Z
LAST-MODIFIED:20260701T162024Z
UID:10000341-1793957400-1793970000@pai.ie
SUMMARY:The AIE Regulations - Access to Information on the Environment
DESCRIPTION:Seminar Overview\nThe AIE Regulations allow access to environmental information held by a public authority. These Regulations also outline the manner in which requests for information may be submitted to public authorities\, as well as the manner in which public authorities are required to deal with requests. \nThe AIE Regulations also provide for a formal appeals procedure known as an internal review in the event that a person is unhappy with the decision about their request. If an applicant is still unhappy after an internal review they may apply to the Office of the Commissioner for Environmental Information (OCEI) or an independent decision on the matter. \nThe number of access requests under the AIE Regulations are increasing steadily\, as noted in the Annual Reports of the Commissioner for Environmental Information. Environmental issues are now reported upon more frequently in the media. Furthermore\, climate litigation against governments\, corporations and fossil fuel companies continues to increase across the world. \nThis one-day online training course will focus on the requirements for processing a request. It will examine the application of certain exemptions\, the appeals process\, procedural issues\, key OCEI decisions and more. \nParticipants will leave the course with a much more advanced understanding of the AIE Regulations. \nWhat is Environmental Information?\n\n\nThe AIE Regulations define environmental information as: \n\n\n\n\n“any information in written\, visual\, aural\, electronic or any other material form on the below \n– environmental elements (soil\, land\, water\, air etc) \n– factors affecting the elements of the environment (waste\, discharges\, emissions) \n– human health and safety \n\n\nWhat Public Bodies are Subject to AIE?\nAccording to the official government website\, \n\n\nThe AIE Regulations broadly define “public authorities” to encompass all bodies that have a role in public administration and that possess environmental information. It is important to note that this definition is broader in scope than the definition of “public body” in the FoI Acts. \n\n\n\n\nUnder the 2011 Regulations\, the Minister is required to publish an indicative list of public authorities that are subject to the AIE Regulations. These are: \n\n\n\n\n\ngovernment departments\nlocal authorities\nnon-commercial state agencies\ncommercial state agencies\nregulatory bodies\n\n\n\nLearning Outcomes\n\nUnderstanding the European Communities (Access to Information on the Environment) Regulations 2007 to 2018\nRecent Trends and Statistics\nDefining “Public Authorities”\nDefining “Information on the Environment”\nApplying Exemptions\nProcedural Issues: Charges and Timeframes\nReview and Appeal\nOffice of the Commissioner for Environmental Information\nKey Decisions\nThe Role of the Decision Maker\n\nAudience\nThis course is ideally suited to anyone working within a public authority responsible for processing AIE requests and also all public bodies who are subject to Access to Information on the Environment. \nTailored Training \n\n\n\nAll of our open programmes can also be run on an in-house basis. For more information\, see our page on In-House Training. \nMultiple Delegate Discount\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/the-aie-regulations/
LOCATION:PAI Online Zoom
CATEGORIES:Legal, Regulatory and Public Policy
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2021/09/The-AIE-Regulations-–-Access-to-Information-on-the-Environment.jpg
ORGANIZER;CN="PAI":MAILTO:info@pai.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261109T093000
DTEND;TZID=Europe/Dublin:20261130T163000
DTSTAMP:20260630T101442Z
CREATED:20210610T140733Z
LAST-MODIFIED:20260630T101442Z
UID:10000314-1794216600-1796056200@pai.ie
SUMMARY:Grant Management - Management of State or EU Funding - Online Programme
DESCRIPTION:Day 1: Monday\, 9 November \nDay 2: Monday\, 16 November \nDay 3: Monday\, 30 November \nTimes: 9.30am – 4.00pm \nProgramme Overview  \nGain the foundational knowledge you need to award and monitor your grants and cooperative agreements effectively from pre-award through to project closeout. This 3-day online programme  is designed for employees of Government bodies that award and/or oversee grants and cooperative agreements\, including grants management specialists\, grants officials\, project officers\, governance officials and procurement professionals\, will benefit from this programme . The granting of funds by Irish Government Agencies provides a supporting role to Irish small and medium entities in both the commercial and not-for-profit sector in Ireland. \nOrganisations that award grants enter into a range of commitments and obligations that\, if not properly managed\, could critically hinder both the awarding body and the recipient organisation in achieving its goals. These organisations that are tasked with the responsibility of assessing and selecting organisations for grant approval and often face challenges in ensuring the project goals are met. Therefore\, managing a framework of supports and preparation for the receiving entity can ultimately ensure successful project roll out. \nThis programme  will assist granting bodies establish proper requirements for ensuring the funding received is used for the purposes intended by the receiving agency/ organisation\, and that proper records and reporting structures are maintained throughout the grant life cycle. Developed and delivered by a highly skilled panel of trainers who are leading experts in their fields of finance\, law\, accounting and economics. \nProgramme Topics\n\nConditions for Sourcing of Funding for Agencies Awarding Grants\nThe Economics of Grant Aid – Developing a Targeted Programme\nCost Principles & Administrative Requirements\nDetermining your Grant Aid Programme\nInviting Applications\nAssessing Applications\nAwarding funding and refusing applications – legally binding agreements with funded entities\nManaging Funded Projects\nPublic Accountability Requirements & Processes\nFraud Prevention & Recovery\nEvaluation – Audits and Grants Oversight Requirements\n\nLearning Outcomes\nThis three day training programme  provides a governance and financial management toolkit that ensures attendees leave with the practical knowledge and skills to effectively project manage the allocation of grant aid\, properly guide and evaluate the spend and control of monies issued through periodical status reporting and post project evaluation. \nOver the programme  of this training students will be afforded the opportunity to engage in group discussions and participate in focused exercises and case study analysis all facilitated by our expert speakers. \nWho should attend?\nThe programme  is suitable for professionals working within public sector bodies that are awarding a range of grants for capital\, development\, operational or administrative purposes. \n  \nTailored Training\n\n\nAll of our open programmes can also be run on an in-house basis. For more information\, see our page on In-House Training. \n\nMultiple Delegate Discount\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below. \n\n 
URL:https://pai.ie/events/grant-management-online-programme/
LOCATION:PAI Online Zoom
CATEGORIES:Public Financial Management and Procurement
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2021/06/Grant-Management-–-Management-of-State-or-EU-Funding.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261111T093000
DTEND;TZID=Europe/Dublin:20261111T133000
DTSTAMP:20261003T081008Z
CREATED:20260525T094026Z
LAST-MODIFIED:20261003T081008Z
UID:10000494-1794389400-1794403800@pai.ie
SUMMARY:PAI Strategic Public Procurement Conference
DESCRIPTION:Building on the success of our 2025 event\, PAI’s Strategic Public Procurement Conference 2026 returns as a strengthened\, more connected forum\, bringing together a growing network of procurement leaders\, policy makers\, legal experts and industry partners who are acting as real change champions across the public sector. \nThis is more than a conference…It is a joined-up strategic think tank for public procurement transformation\, designed to share lived experience\, practical solutions and tested approaches from across the system. Public sector professionals will learn directly from the successes and challenges faced by peers\, gaining tangible takeaways\, tools and insights that can be applied immediately to Get It Done. \nFor sponsorship or exhibition opportunities at this event\, please get in touch with us at training@pai.ie  \n  \nTestimonials \n“Upbeat and down to earth pratical education” \nFrances McGrath\, Department of Agriculture\, Food and the Marine \n“Excellent talks with a great level of participation.” \nPaul Davis\, DCU \n“Insightful\, inspiring and well organised.” \nJennifer Good\, Law Library
URL:https://pai.ie/events/pai-strategic-public-procurement-conference/
LOCATION:The Guinness Storehouse\, St. James's Gate\, Dublin 8\, D08 VF8H\, Ireland
CATEGORIES:Conference
ATTACH;FMTTYPE=image/png:https://pai.ie/wp-content/uploads/2026/05/Signature-4.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261112T093000
DTEND;TZID=Europe/Dublin:20261126T160000
DTSTAMP:20260914T092706Z
CREATED:20221219T144425Z
LAST-MODIFIED:20260914T092706Z
UID:10000285-1794475800-1795708800@pai.ie
SUMMARY:PAI's Certificate in Human Resource Management – 3 day blended programme
DESCRIPTION:**Please note this is a blended programme and Day 1 will take place in person in the Grand Canal Hotel\, Dublin 4. \nFull Programme Details\nDuration: 3 day programme\nMethod of Delivery: Blended Delivery\nDay 1: November 12 (In-person ¦ Grand Canal Hotel)\nDay 2: November 19 (Online)\nDay 3: November 26 (Online) \n*Price includes* Training materials\, CPD certificate and lunch and refreshments on Day 1 of our programme. \nCourse Overview\nIt is an exciting and challenging time to work in HR and to manage people as we consider how significantly the world of work has changed. Initially\, there was a rapid adaptation to remote working\, and then\, more recently\, organisations have continued to develop blended working arrangements in an environment of reduced labour supply and skills shortages. \nPAI’s Certificate in HR Management has been adapted to respond to this challenging and changing environment\, and align with HR trends including: \n\nDeveloping and adapting workforce planning\, recruitment and selection practices to improve talent management \nImproving equality\, diversity\, wellbeing and inclusion – to comply with legislation/ codes of practice and improve the employee experience.\nDeveloping and implementing blended working arrangements – to comply with law/ codes of practice and respond to employee needs.\n\nDesigned for HR professionals and people managers to develop their knowledge and skills to deliver results through people in their organisations\, this course is highly practical\, grounded in best practice\, and based on the extensive experience of our trainer in professional HR practice in the public sector. \nLearning Objectives\n \n\nLearning Outcomes\nOn completion of this programme\, participants will have: \n\na sound knowledge of HR models\, strategy and functions\na knowledge and understanding of the policy and legal framework governing HR in the public sector\na very good practical understanding of key areas of HR – workforce planning\, recruitment and selection\, performance management\, employee relations\, employee wellbeing\, learning and development\ndeveloped experience in using a range of tools to develop HR initiatives and policies to support their organisations in achieving objectives\n\nWho Should Attend?\nThis programme will be particularly beneficial for: \n\nPeople Leaders\nProfessionals working within HR and Training (L&D) Departments in public sector organisations\nLine managers/ Middle Managers who have people & change management responsibilities\nProfessionals who want to build their knowledge and skills because they are interested in working in HR.\n\nEvaluation & Validation\nInformal Validation via Multiple learning interventions are built into this programme\, including: case studies\, self-assessment\, group exercises\, role plays and presentations are used throughout the course and customised to meet the specific needs and experience of HR managers in the public sector. \nAccreditation Attendees will receive a continuing professional development (CPD) certificate on successful completion of the programme. \nTailored Training\nAll of our open programmes can also be run on an in-house basis. For more information\, see our page on In-House Training. \nMultiple Delegate Discount\n\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/certificate-in-hr-management-3-day-course/
LOCATION:The Grand Canal Hotel | Zoom\, D04 X5X7
CATEGORIES:Certificate Programmes,HR & People
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2021/06/PAIs-Certificate-in-HR1.jpg
ORGANIZER;CN="PAI":MAILTO:info@pai.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261113T093000
DTEND;TZID=Europe/Dublin:20261113T130000
DTSTAMP:20260604T134614Z
CREATED:20250528T150114Z
LAST-MODIFIED:20260604T134614Z
UID:10000415-1794562200-1794574800@pai.ie
SUMMARY:Masterclass: The Legislative Process and Drafting
DESCRIPTION:Masterclass Overview \nLegislative drafting can be defined as the drafting of legislation and of any writing which arises out of legislation. \nUnder the Constitution of Ireland\, the Oireachtas is the only institution of the Irish State that can make laws. Legislation starts as a Bill. The bill must be passed by the Dáil and the Seanad (the two Houses of the Oireachtas) before the President can sign the bill into law. When it is signed by the President\, the Bill becomes an Act and is added to the Statute Book. \nBills must pass through a number of stages before they are voted on by the members of the Oireachtas\, including a drafting stage. Once it is drafted\, a Bill must go through five stages before it becomes law. \nThis seminar will grant attendees the skills required when interacting and working closely with legislative updates and will offer a detailed outline on the legislative process involved in drafting a bill and the stages it must go through before it becomes law. It will also offer a detailed look at the structure of legislation and will incorporate relevant case studies and practical exercises for open discussion. \n  \nLearning Outcomes: \nThe seminar will cover the following areas of discussion: \n\nSeparation of Powers and types of legislation\nExamples of amending legislation\nStages of a Bill (Enactment\, Commencement)\nThe Role of the President and the Council of State\nStatutory Instruments – Delegates and Secondary Legislation\nLegislative Changes and Amendments – Orders and Regulations\nThe Impact of EU Law\n\n  \nWho Should Attend? \n\nThis seminar will be of interest to all legal professionals and anyone involved in drafting legislation or working with legislative updates. \n  \n\n\nBooking \n\nMultiple Delegate Discount \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount \nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \n\nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below. \n 
URL:https://pai.ie/events/masterclass-the-legislative-process-and-drafting-3/
LOCATION:PAI Online Zoom
CATEGORIES:Legal, Regulatory and Public Policy
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BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261117T093000
DTEND;TZID=Europe/Dublin:20261117T163000
DTSTAMP:20260707T134307Z
CREATED:20260414T053457Z
LAST-MODIFIED:20260707T134307Z
UID:10000487-1794907800-1794933000@pai.ie
SUMMARY:Sustainable Procurement\, ESG & Circular Economy – Policy\, Practice & Value
DESCRIPTION:ESG & Sustainability is designed as part of a progressive procurement capability pathway and builds upon foundational learning provided through core public procurement programmes. This course focuses on developing practical\, applied skills relevant to the medium complexity level and is suitable for both procurement professionals and business stakeholders. \nThe programme is grounded in real-world public sector challenges and aligns with Irish procurement practice\, including OGP guidance and EU Classic and Utilities Directives. Participants will explore how the discipline supports decision-making\, governance and value delivery across the procurement lifecycle. \nThe course emphasises practical application rather than theory\, equipping participants with tools\, frameworks and structured approaches that can be directly applied in their roles. It supports improved outcomes in areas such as compliance\, efficiency\, market engagement\, supplier management\, sustainability and innovation. \nThe content reflects current and emerging priorities including ESG\, digital procurement\, and the use of data and AI. It is particularly relevant for those seeking to deepen expertise in this area or to better collaborate with procurement functions. Overall\, the course contributes to building a more strategic\, informed and capable approach to procurement\, enabling organisations to move beyond transactional activity and deliver measurable value. \nCapability Framework Alignment: \n\n\nSupports Civil & Public Service Capability Framework through: Strategic thinking and decision-making\, Digital innovation and data utilisation\, Governance\, compliance and accountability\, Collaboration and stakeholder engagement\, Delivery\, performance and continuous improvement \n\nLearning Outcomes \nBy the end of this session\, participants will be able to: \n\nApply a structured approach to ESG & SustainabilityIntegrate environmental\, social\, and governance considerations into procurement and organisational practices using clear frameworks and standards.\nMake informed decisionsUse ESG data\, risk assessments\, and sustainability criteria to guide responsible and balanced decision-making.\nImprove compliance\, efficiency\, and value deliveryEnsure alignment with regulatory and policy requirements while identifying opportunities to deliver sustainable\, efficient\, and long-term value outcomes.\n\n\n\nWho Should Attend \nThis series is suitable for: \n\nProcurement professionals\nBudget holders and contract managers\nProject and programme managers\nPolicy and operational staff involved in procurement\nSenior leaders responsible for delivery and governance
URL:https://pai.ie/events/sustainable-procurement-esg-circular-economy-policy-practice-value/
LOCATION:Ireland
CATEGORIES:Public Financial Management and Procurement,Public Procurement
ATTACH;FMTTYPE=image/png:https://pai.ie/wp-content/uploads/2026/04/12.png
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BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261118T093000
DTEND;TZID=Europe/Dublin:20261118T124500
DTSTAMP:20260617T141837Z
CREATED:20260216T135332Z
LAST-MODIFIED:20260617T141837Z
UID:10000467-1794994200-1795005900@pai.ie
SUMMARY:Best Practice in Recruitment and Selection - Ensuring Equality and Building Diversity
DESCRIPTION:This programme is designed to support organisations in ensuring best practice in recruitment and selection\, with a particular focus on ensuring fairness and equality. \nThe programme focuses on developing the knowledge and skills that participants need to embed equality throughout the recruitment and selection process\, including job design/campaign booklet\, advertising\, shortlisting and interviewing stages. \nParticipants will gain a solid understanding of the requirements in the Employment Equality Acts 1998-2021 (and the Public Sector Duty) to ensure no discrimination in recruitment and selection on 9 grounds (gender\, family status\, civil status\, age\, disability\, religion\, race\, sexual orientation and membership of the traveller community). \nThe programme also explores the broader topic of valuing diversity and inclusion\, and how moving beyond equality requirements helps organisations to become employers of choice \nLearning Outcomes: \nUnderstanding recruitment and selection and the law: \n– the 9 protected grounds \n– types of discrimination \n– providing reasonable accommodations \n  \nEnsuring equality in the recruitment stage: \n– designing the job and the campaign booklet \n– advertising roles \n  \nEnsuring equality in the selection stage: \n– shortlisting \n– preparing for and conducting competency and capability based interviews \n– documentation\, note taking and record keeping \n– assessment/scoring of candidates \n  \nValuing diversity – developing more inclusive workforces \n– understanding unconscious bias and how it impacts on recruitment and selection \n– tips for developing inclusive recruitment and selection practices \n  \nIntended audience: \nThis course is particularly useful for anyone who is involved in selection interviewing\, including managers and HR staff.
URL:https://pai.ie/events/ensuring-equality-in-recruitment-and-selection/
LOCATION:Online\, Dublin\, Ireland
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BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261119T100000
DTEND;TZID=Europe/Dublin:20261119T130000
DTSTAMP:20260819T131142Z
CREATED:20231212T104202Z
LAST-MODIFIED:20260819T131142Z
UID:10000313-1795082400-1795093200@pai.ie
SUMMARY:PAI's Confident Call Handling for Public Service
DESCRIPTION:Full Workshop Details\nDate: Thursday\, November 19th 2026\nTime: 10.00 am-3:00 pm\nMethod of Delivery: Online\nCPD: 5 CPD hours\nPrice: €495 \n\nWorkshop Overview\nBack in 2018\, we asked participants on one of our telephone communication programmes what they found most difficult when dealing with the public. Their answers were very direct: \n\nAngry callers\nPeople talking over them\nRudeness and bad language\nCallers demanding immediate action\nTrying to explain something to someone who would not listen\n\nWhen we asked what they most wanted to improve\, they did not mention telephone etiquette. They wanted to communicate more clearly\, feel more confident\, listen better\, remain calm under pressure and deal more effectively with difficult customers. \nA great deal has changed since then. Public services are now much more digital\, and someone may move between a website\, an online form\, email and telephone support while trying to resolve a single issue. But the human conversation is still just as important. \nIn many cases\, a person picks up the phone because their issue is complex\, sensitive or still unresolved. The person answering the call needs to be able to listen carefully\, explain things clearly\, calm a difficult situation\, set appropriate boundaries and help identify a practical next step\, often under considerable pressure. That is why we are returning to this important topic in 2026. \n2026 Feedback\nFeedback from our 2026 training programmes has been extremely positive\, with participants highlighting the practical exercises\, breakout-room activities\, real-world examples and the trainer’s knowledge and delivery as particularly valuable. \nAttendees also appreciated learning how to respond effectively to different workplace situations and consistently rated the programme highly for its relevance\, pace\, materials\, interactive elements and practical application. One participant\, commented: “Excellent training session\, would recommend to colleagues. Excellent and very personable trainer.” Overall\, participants strongly agreed that the training met their expectations\, provided a clear understanding of the subject matter and equipped them with useful knowledge and skills that can be applied in their professional roles. \nLearning Outcomes\nExercise: Identify your role in the Cycle of Service leading to an overview of telephone best practice. \nCommunication Skills: This segment will begin with a First Impressions exercise.  It will highlight the importance of effective listening and identify barriers to listening. \nTelephone Etiquette: Incoming calls\, Placing customers on hold\, Taking and relaying messages\, Using voicemail\, Ending a call\, The phase of a call. \nLanguage: A discussion focusing on current phrases used in telephone communications will inform the segment on the benefits of using positive language.  Key phrases for use in future communications and attendees will be encouraged to create a script for themselves to assist them when they feel challenged with customer behaviours. \nSelf-management for challenging calls: Attendees will be provided with the tools to manage themselves in challenging situations. \nIntended Audience \nThis workshop will be very suitable for those who work in a customer facing role\, taking and dealing with calls from the public via telephone and handling queries and complaints effectively and professionally. \nTailored Training \n\nAll of our open programmes can also be run on an in-house basis. For more information\, see our page on In-House Training. \nMultiple Delegate Discount\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below. \n 
URL:https://pai.ie/events/pais-confident-call-handling-for-public-service/
LOCATION:PAI Online Zoom
CATEGORIES:Professional Effectiveness
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2023/12/PAIs-Confident-Call-Handling-for-Public-Service.jpg
ORGANIZER;CN="PAI":MAILTO:info@pai.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261120T093000
DTEND;TZID=Europe/Dublin:20261120T150000
DTSTAMP:20260714T082503Z
CREATED:20230119T142221Z
LAST-MODIFIED:20260714T082503Z
UID:10000324-1795167000-1795186800@pai.ie
SUMMARY:FOI for Decision Makers and Internal Reviewers
DESCRIPTION:About the Seminar\nThis FOI seminar provides an in-depth view into the main aspects of the 2014 legislation and how it applies to public bodies and their records. As well as sharing the valuable experience of a FOI practitioner and the legal expertise of a barrister\, it includes case studies so that participants will see how to apply the FOI Act to sample FOI requests. \nThe seminar equips FOI Decision Makers and Internal Reviewers with the skills\, knowledge and competencies needed to take a pragmatic approach and focus on practical FOI tasks using the relevant law and guidelines. Participants get the opportunity to share their own experiences and get a valuable insight into issues highlighted by an expert in the field\, as well as an understanding of best practice. Sessions incorporate time for Q&A. \nLegislations and Practices \nFOI legislation and practices evolve over time\, and for FOI Decision Makers it is paramount that they stay updated with any changes. Engaging in continuous learning and professional development ensures FOI Decision Makers to stay abreast of developments in the field\, enhance their skills\, and maintain their competence and confidence in making informed decisions. \nWhile a strong knowledge of FOI legislation is key it is important to note that FOI Decision Makers should also possess other key skills\, such as the ability to exercise sound judgement & critical thinking\, effective decision-making processes\, and excellent organisational and time management skills. These competencies collectively contribute to an FOI Decision Makers effectiveness in the role and their ability to handle the complexities of FOI requests. \nCritical Thinking: crucial for making informed decisions on disclosure\, especially when dealing with complex sensitive information. \nLegal Knowledge: FOI Decision Makers need a comprehensive grasp of the legal framework to interpret and apply the law accurately. They need to be aware of any changes or updates in legislation and to understand how these changes impact their decision-making. \nInterpretation of Public interest: They must possess the ability to evaluate & balance competing public interest considerations. They need to assess whether disclosing certain information serves the public interest\, taking into account factors such as transparency\, accountability\, the right to know\, and the potential impact on individuals or organisations. \nAnalytical Skills: FOI Decision Makers need strong analytical skills to assess the applicability of exemptions and exceptions to requested information. They must carefully review the content\, context\, and potential consequences of disclosure\, weighing factors such as privacy\, national security\, commercial interests\, and public interest considerations. \nRisk Assessment: FOI Decision Makers should be adept at conducting risk assessments when evaluating disclosure. They must identify and evaluate potential risks associated with releasing sensitive information\, such as compromising national security\, violating privacy rights\, or harming ongoing investigations or legal proceedings. \nEffective Communication: FOI Decision Makers need excellent communication skills to clearly convey their decisions and rationale to requesters\, colleagues\, and relevant stakeholders. They should be able to articulate complex legal concepts and reasoning in a manner that is understandable and transparent. \nEthical Awareness: FOI Decision Makers should have a strong ethical compass and a commitment to upholding the principles of openness\, fairness\, and integrity in their decision-making process. They must navigate any potential conflicts of interest and ensure decisions are made impartially and in compliance with legal and ethical standards. \nTailored Training \nAll of our open programmes can also be run on an in-house basis. For more information\, see our page on In-House Training. \n\n\n\nMultiple Delegate Discount\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/foi-for-decision-makers-and-internal-reviewers/
LOCATION:PAI Online Zoom
CATEGORIES:Legal, Regulatory and Public Policy
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2023/01/FOI-for-Decision-Makers-and.jpg
ORGANIZER;CN="PAI":MAILTO:info@pai.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261120T093000
DTEND;TZID=Europe/Dublin:20261127T160000
DTSTAMP:20260619T102859Z
CREATED:20220518T103523Z
LAST-MODIFIED:20260619T102859Z
UID:10000377-1795167000-1795795200@pai.ie
SUMMARY:Certificate in Public Law
DESCRIPTION:Full Course Details\nDay 1: Friday\, November 20th 2026 \nDay 2: Friday\, November 27th 2026 \nTime: 9:30 am to 4:00 pm \nMethod of Delivery: Online \nFee: €1\,325 \n\n  \nCourse Overview\nThe law is steeped in tradition\, but is also an ever evolving field which impacts on everything that we do. This is no more apparent than in the function and work of public sector bodies\, many of which are created and regulated under statute and subject to special legal principles and rules which are loosely known as public law. Knowledge of the key principles and rules of public law is critical for all public administrators\, who need to be versed on the rules and principles that apply to public administration in Ireland. \nThis programme has been specifically designed for the public sector in Ireland. The case studies which have been prepared for attendees to work with are based on the real-world experiences of those working in a public sector environment. A key aim of the course is the delivery of a practical awareness and understanding of the public service’s roles and obligations arising under Irish law. \nHow will this Programme help? \nThe aim of this course is to provide public servants with the information\, knowledge and competencies in the area of public law so that they have the ability to fulfil their roles and securing an accredited qualification following a condensed and focused course. The course will take a practical approach\, focusing on the key legal principles\, but applying them to everyday situations. Delegate participation and interaction will be encouraged by way of group exercises and discussion. \nWhy is this relevant?   \nFor organisations in the public sector\, there are special rules concerning access to the documentation and materials on which key decisions are taken as they affect the delivery of public services or key policy and legislative decisions. The Freedom of Information Acts and Data Protection Acts provide an additional mechanism for securing access to documents that are generated by prescribed bodies. There are also special rules that apply to the giving and receipt of legal advice by public bodies with specific types of legal privilege that only apply to public sector bodies. Recent court decisions have also clarified the extent to which legal professional privilege attaches to advice provided by in house counsel within organisations. \nPublic bodies exercising regulatory or prosecuting functions also encounter the issue of legal professional privilege in the context of document disclosure and seizure of documents\, particularly electronic documents. There are also certain principles that underpin how public bodies must conduct themselves in their decision making functions. Issues such as constitutional justice\, fair procedures and legitimate expectation are an important backdrop to how public administration is delivered. \n  \nLearning Outcomes\nBy the end of this 2-day course\, participants will have developed a deeper and more comprehensive knowledge of the following elements of public law: \n\nThe different sources of law in Ireland\nIrish Constitutional Law (an introduction)\nThe powers of the Legislative\, the Judiciary and the Executive arm of government\nThe personal rights under the Constitution\nThe principles of constitutional justice\nThe judicial review process\nPublic Law Doctrines\nThe issues that arise for the state as defendant\nVicarious liability and its implications\nDifferent types of damages\nDifferent types of privilege and when it arises\n\n  \nWho Should Attend:\nThe course will be of direct interest to lawyers and non-lawyers working in the public service. For lawyers it will provider a useful refresher and update to the key principles of public law\, in a manner which fulfils CPD requirements and provides an accredited qualification. For public servants who do not have a legal qualification\, the course will provide a useful and practical understanding of this complex area\, which has an impact on their working lives. \n  \nAssessment and Certification:\nThis course is accredited by the Institute of Commercial Management (ICM). \nThis programme provides for continuous assessment based on in-class participation and group engagement. \nTo achieve the aligned ICM certificate\, participants will be required to demonstrate their uptake of skills and knowledge gained from all of the course’s modules with a short MCQ (Multiple Choice Questionnaire) and two essay style questions (500 words x 2) assignments. \n 
URL:https://pai.ie/events/icm-certificate-in-public-law-2-day-programme/
LOCATION:PAI Online Zoom
CATEGORIES:Certificate in Public Law
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2022/05/Certificate-in-Public-Law.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261123T093000
DTEND;TZID=Europe/Dublin:20261123T130000
DTSTAMP:20261007T130101Z
CREATED:20231123T100918Z
LAST-MODIFIED:20261007T130101Z
UID:10000315-1795426200-1795438800@pai.ie
SUMMARY:Minute-Taking Made Easy - Online Workshop
DESCRIPTION:About the seminar \nWorking practices have changed significantly in the last few years.  With the growth of hybrid working\, accurate minutes are increasingly important. Colleagues who may have exchanged information and kept up to date simply by being in the work environment now rely on minutes more than ever. This means  minutes must be clear and understandable for people who did not attend a meeting\, as well as for attendees. This workshop will help you to assess what is required for the minutes you take. \nThe ability to take clear and concise minutes that accurately reflect the decisions taken and actions agreed at important meetings is an essential requirement for anyone working in the public sector. The aims of this highly practical seminar are to provide participants with the skills and tools to become effective minute-takers and to build personal confidence in their own abilities. \nThe workshop-style seminar covers the A to Z of taking minutes\, from preparing effectively for a meeting to reviewing the finished minutes. Participants learn about best practice\, including how to create an effective agenda\, how to listen more effectively and ways to note salient points quickly and clearly. To achieve this\, participants experience every stage of the minute-taking process from start to finish. \nLearning Objectives\n \n  \nIntended Audience\nThis seminar is designed for those who are required to take minutes but have never received formal training as well as public sector employees who will have to take minutes in the future and want to be able to understand and apply best practice. It will also be of interest to anyone who would like to polish their minute-taking skills. \nCourse Tutor\nSarah Marriott is a highly experienced trainer and former journalist who specialises in delivering Writing Skills courses for the public and private sectors. \nSarah has worked as a feature writer and sub-editor at The Irish Times. She has also been involved in training Irish Times editorial staff. She is a former lecturer on the MA in Journalism at Dublin Institute of Technology and is the author of Common Errors in Written English. \nMultiple Delegate Discount\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/minute-taking-made-easy-online-workshop/
LOCATION:PAI Online Zoom
CATEGORIES:Minute-Taking Made Easy
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2023/11/Minute-Taking-Made-Easy-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Dublin:20261123T093000
DTEND;TZID=Europe/Dublin:20261123T160000
DTSTAMP:20260610T102324Z
CREATED:20230515T100323Z
LAST-MODIFIED:20260610T102324Z
UID:10000365-1795426200-1795449600@pai.ie
SUMMARY:Green Public Procurement - An Introduction to Sustainable Public Procurement and the Circular Economy
DESCRIPTION:Full Details\nDate: Monday\, 23 November\nTime: 9.30am – 4.00pm\nCPD: 6 CPD Hours\nMethod of Delivery: Online\nFee: €495 \n\nAbout the seminar  \nAre you ready to enhance your organisation’s sustainability efforts and lead by example in green public procurement? \nIreland’s public sector are required by law since 2009 to lead in climate action\, sustainability\, and transparency. Public bodies must reduce fossil fuel use and other environmental impacts\, adopt green procurement scoring\, and manage environmental information responsibly\, all while meeting national and EU regulatory obligations. \nJoin us for an in-depth online seminar that will equip you with the tools to drive sustainable development and reduce environmental impact in public procurement. This course will provide a comprehensive introduction to Green Public Procurement and will outline the key features of Sustainable Public Procurement and the Circular Economy while referring to the relevant sources of aligning legislation and circulars (to include the Climate Action and Low Carbon Development (Amendment) Act 2021 and GPP Criteria Circular 17/2025). \nWhilst Circulars 17/2025 and 14/2024 have drawn a lot of attention recently\, public procurement remains a powerful market force\, with an estimated spend of €1.8trillion across the EU accounting for 14% of EU GPP in Ireland public procurement accounts for 10-12% of GDP. \nGreen Public Procurement offers public bodies a means to lead sustainable development in their sector\, engaging suppliers to reduce the environmental impacts across their product and service life cycles; developing the circular economy and reducing costs to Public Bodies. \n  \nLearning Outcomes: \nOn completion of this training\, participants will be able to: \n\nReview their organisations’ environmental impacts at a high level\nFocus limited resources on areas of significance\nApply GPP Guidelines to scoring and specification\nUnderstand circularity and its opportunities for cost saving\nMeasure the impacts\, to continually improve\n\n  \nThis seminar will show you how to harness the power of green procurement to reduce environmental impacts across the product and service life cycles\, supporting the development of the circular economy. Plus\, with the Climate Action Plan now requiring every public body to have a climate mandate\, this is your chance to ensure your procurement practices align with national and global sustainability objectives. \nThis is a highly interactive training session  – bring your examples\, challenges and ideas to debate and learn. \n  \nCourse Tutor\nOur trainer participated in EU GPP WG2.6 Working Group 2.6 to review and update some of the EU Green Public Procurement (GPP) guidelines 2017-18.  He is an independent energy advisor with an MSc in Energy Management and Renewable energy from University of Ulster\, he is a Certified Energy Manager (CEM)\, Measurement & Verification professional (CMVP) and trainer for ISO50001. \n  \nWho Should Attend\nThis training is open to all seeking an introduction to GPP and Circular Economy and is especially useful to procurers who are new to Green Public Procurement and want to know where to start. \n  \n\n\nTailored Training\n\n\nAll of our open programmes can also be run on an in-house basis. For more information\, see our page on In-House Training. \nParticipant limits apply so be sure to book your place now.
URL:https://pai.ie/events/green-public-procurement-one-day-online-seminar/
LOCATION:PAI Online Zoom
CATEGORIES:Public Financial Management and Procurement,Public Procurement
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2023/05/Green-Public-Procurement-–.jpg
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DTSTART;TZID=Europe/Dublin:20261124T093000
DTEND;TZID=Europe/Dublin:20261124T130000
DTSTAMP:20260721T102452Z
CREATED:20240501T142424Z
LAST-MODIFIED:20260721T102452Z
UID:10000344-1795512600-1795525200@pai.ie
SUMMARY:Business Writing Skills (Online Workshop)
DESCRIPTION:Workshop Overview \nWould you like your writing to get noticed for all the right reasons – because it’s strong\, clear\, concise and polished? Would you like to feel confident that your writing will achieve its objectives and reach its target audiences? \nThe half-day workshop covers the fundamentals of good business writing skills\, using a variety of materials for practical exercises (emails\, reports etc.). It covers the principals of planning\, how to create a reader-focused style\, the power of language\, and common errors of grammar and punctuation. It will also look at the benefits of using plain English and a readability test for communicating with the public. \nWriting ability is highlighted in the PMDS competency development framework under Communication Skills and Customer Service. \nLearning Outcomes\nAfter completing this workshop\, attendees will: \n\nFeel confident that they can create strong\, readable\, and polished documents\nBe able to write clearly and concisely\nUnderstand how to create an effective plan\nBe able to write a first draft quickly\nUnderstand the benefits of using plain English and a readability test\nBe able to recognise and correct common errors of grammar and punctuation\nTake away useful resources\, including an editing checklist and punctuation fact-sheet\n\nIntended Audience  \nThis workshop is for anyone wants to communicate effectively when writing to customers\, clients\, colleagues\, or other organisations. It will give you confidence in your existing abilities – and techniques to develop your writing skills so that you are more efficient and effective. \nTrainer\nSarah Marriott is a highly experienced trainer and former journalist who specialises in delivering Writing Skills courses for the public and private sectors. \n\nSarah has worked as a feature writer and sub-editor at The Irish Times. She has also been involved in training Irish Times editorial staff. She is a former lecturer on the MA in Journalism at Dublin Institute of Technology and is author of Common Errors in Written English. \n\nTailored Training\nAll of our open programmes can also be run on an in-house basis. For more information\, see our page on In-House Training. \nMultiple Delegate Discount\n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/business-writing-skills-2/
LOCATION:Ireland
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2024/05/Business-Writing-Skills-Half-Day-Workshop-1.jpg
ORGANIZER;CN="PAI":MAILTO:info@pai.ie
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DTSTART;TZID=Europe/Dublin:20261125T093000
DTEND;TZID=Europe/Dublin:20261125T130000
DTSTAMP:20260818T101506Z
CREATED:20240626T130000Z
LAST-MODIFIED:20260818T101506Z
UID:10000369-1795599000-1795611600@pai.ie
SUMMARY:Mastering Data Leadership: Essential Data Skills for Success
DESCRIPTION:Seminar Overview\nTransform your approach to data leadership with this comprehensive program designed specifically for public sector professionals. This course moves beyond technology implementation to focus on the strategic\, cultural\, and leadership dimensions of data management that drive real organisational success. \nWhat You’ll Learn \nStrategic Data Leadership\n• Define and communicate a compelling vision for data as a strategic asset\n• Develop business-aligned data strategies that deliver measurable outcomes\n• Master the art of answering “WSIGAS” (Why Should I Give A Second thought?) for every stakeholder \nBuilding Data Culture & Capability\n• Foster a data-driven culture where data awareness becomes integral to everyone’s role\n• Navigate the common barriers that cause 70% of data initiatives to fail\n• Transform from reactive “project mode” to proactive\, sustainable data governance \nEssential Leadership Skills\n• Strategic thinking and communication techniques for data initiatives\n• Change management approaches tailored to data transformation\n• Collaboration and team-building skills to create cross-functional data coalitions \nPractical Data Acumen\n• Understand core data management disciplines without becoming a technical expert\n• Apply the “Data Provocateur” mindset to challenge assumptions and drive innovation\n• Develop “data nous” – the practical intelligence to make sound data decisions \nKey Benefits for Public Sector Leaders \nMove Beyond Technology: Learn why data success is fundamentally about people\, process\, and culture – not just systems\nReduce Failure Risk: Understand and avoid the common obstacles that derail data initiatives in government organizations\nBuild Strategic Capability: Develop multi-year transformation approaches that align with budget cycles and political realities\nCreate Lasting Impact: Master techniques to embed data awareness into everyday operations across your organization\nLeadership Credibility: Gain the knowledge and confidence to “walk the talk” on data leadership \nWho Should Attend\n\nSenior public sector managers leading data or digital transformation initiatives\nDepartment heads responsible for data-driven service delivery\nPolicy leaders seeking to leverage data for evidence-based decision making\nAnyone tasked with developing organizational data capability and culture\n\nThe Bottom Line \nData is no longer a technology issue – it’s a business leadership challenge. This course equips you with the strategic mindset\, practical tools\, and leadership skills to successfully navigate the anthropological change required for true data transformation in the public sector. \nJoin the ranks of transformational data leaders who are delivering real value through strategic data leadership. \nMultiple Delegate Discount\n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/mastering-data-leadership-essential-data-skills-for-success/
LOCATION:PAI Online Zoom
CATEGORIES:Legal, Regulatory and Public Policy
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2024/06/Mastering-Data-Leadership-Essential-Data-Skills-for-Success.jpg
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DTSTART;TZID=Europe/Dublin:20261127T093000
DTEND;TZID=Europe/Dublin:20261127T121500
DTSTAMP:20260930T135158Z
CREATED:20230104T131445Z
LAST-MODIFIED:20260930T135158Z
UID:10000347-1795771800-1795781700@pai.ie
SUMMARY:Managing Protected Disclosures - A Legal and HR Perspective
DESCRIPTION:What is a Protected Disclosure and what does the Act provide for? \nA protected disclosure is the reporting of information by a worker about potential wrongdoing in the workplace. Section 22(4) of the Protected Disclosures Act (as amended) provides that the Minister for Public Expenditure\, National Development Plan Delivery and Reform shall publish data collected by public bodies concerning the number of reports of wrongdoing they receive.  \n“Ireland has one of the strongest whistleblower protection laws in world. The legislation is in place to allow an environment of openness and integrity in workplaces across the country. This data provides an appropriate overview of the protected disclosures landscape in Ireland……It is important to ensure that legislative and policy decisions are being informed by accurate data. This must be done so with care in order to safeguard confidentiality and support the protections against penalisation provided in the Act.” – Paschal Donohoe\, Minister for Public Expenditure\, National Development Plan Delivery and Reform. \n  \nPAI’s Update Webinar: \nThis live and online webinar will examine how the Protected Disclosures Act (as amended) continues to impact legal\, HR\, governance\, and reputational issues.  \nOur expert speakers will discuss the legal updates surrounding the legislation and outline the statutory guidance that relates to public bodies and prescribed persons. It will also outline how to ensure HR best practice in managing protected disclosures is best managed and explore how to build positive cultures of trust to create an environment in which workers feel safe to raise concerns. \nThis short professional programme will provide ample opportunity for attendees to participate in the discussion and benefit from a post event delegate pack which includes the event presentation slides and a CPD ( Continuous Professional Development) certificate.  \n  \nWho Should Attend?\nAll public sector organisations and private businesses subject to the new legislation and any prescribed persons receiving Protected Disclosures who should be aware of their responsibilities & obligations under the legislation. \n  \nTailored Training \nAll of our open programmes can also be run on an in-house basis. For more information\, see our page on In-House Training. \n  \nMultiple Delegate Discount\nLimited Places Available – book early to avoid disappointment. \n\n3+ Delegates – 5% Discount\n5+ Delegates – 10% Discount\n10+ Delegates – 15% Discount\n\nTo avail of our multiple delegate discount for 3 or more delegates\, you must email registrations@pai.ie with the name and details of all those you wish to book. All those you wish to book on must be booked at the same time. \nFor 1 or 2 attendees\, manually enter in the number of tickets you wish to purchase below.
URL:https://pai.ie/events/managing-protected-disclosures-updates/
LOCATION:PAI Online Zoom
CATEGORIES:Legal, Regulatory and Public Policy
ATTACH;FMTTYPE=image/jpeg:https://pai.ie/wp-content/uploads/2023/01/Managing-Protected-Disclosures.jpg
ORGANIZER;CN="PAI":MAILTO:info@pai.ie
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