Past Events › Leadership & Management

Certificate in Project Management

In situations where staff are engaged in the design and delivery of services to the public, as was specifically pinpointed by the recent Taskforce report, Project Management is an area in which staff should be given specialist training. However, many project management training courses are pitched at too high a level and don’t teach the participants how to actually define crystal-clear requirements, determine a concise scope, or how to implement to meet customer needs.

Industrial Relations Negotiations

Negotiation tactics and skills can be built through practice. Managing and delivering significant changes in work organisation, working practices, new technology, or staffing levels often rests on the ability of managers to secure agreements through negotiations with trade unions.