Course Outline

The aim of this one-day course is to equip all participants with the knowledge and skills to effectively manage difficult behaviours confidently and professionally. Participants will be given the knowledge and skills to ensure positive communication with challenging individuals and understand the importance of early intervention in preventing escalation. They will learn techniques that will assist in diffusing potentially challenging situations. The workshop is designed to advise and assist participants in dealing with difficult behaviours through effective efficient interactions. Our trainer will equip participants with the skills to effectively handle difficult conversations with colleagues in the workplace.