Effective Communication / Listening Skills
Identify the different behaviour types
Developing assertiveness skills
Techniques for managing frontline customers
Language for communicating effectively
Techniques for handling difficult Conversations Internally
The seminar is delivered online in a virtual classroom facilitated from our dedicated virtual classroom on Zoom. PAI will provide electronic handouts of trainer slides and supporting learning materials to all participants via email in advance of the training session.
Alternatively this seminar can be delivered inhouse – either online or in-person for your organisation. Email firstname.lastname@example.org for further information.
Lecture style, practical application through group discussions, case studies, template procedures and timelines.
Register your interest in the next cohort of this programme. Email email@example.com
Alternatively this course can be delivered inhouse, for further information email firstname.lastname@example.org
The aim of this highly engaging eLearning Module is to equip the participant with the knowledge and skills to effectively manage difficult behaviours confidently and professionally. Participants will be given the tools, resources and knowhow to ensure positive communication with challenging individuals and understand the importance of early intervention in preventing escalation. They will learn techniques that will assist in diffusing potentially challenging situations. The eLearning Module is designed to advise and assist participants in dealing with difficult and challenging behaviours through effective efficient interactions.
Aims and Objectives of this Course
- To understand where behaviour comes from
- To help you choose a measured response rather than an emotional reaction
- To heighten your communications skills for a positive engagement
- To actively listening to understand the customer’s perspective
- Managing Conflict
- To provides you with techniques for managing difficult situations
To book this one-hour eLearning taster session, follow this link.
For further information on this course, request a copy of the brochure – email email@example.com