‘The COVID-19 pandemic has created a situation of rapid change and disruption for organisations.. ‘in this context, organisations need to introduce and manage change to achieve organisational objectives, maintaining the commitment of their people, both during and after implementation. Often, at the same time, they must also ensure that business continues as usual’ (CIPD).

Since March 2020, many public sector organisations have significantly changed their service delivery models, including how and where work gets done. While planned approaches to change are still essential for successful change, organisations and leaders also need to adapt their approach in a changing and uncertain environment.

Competence in leading and implementing planned and adaptive change is essential for leaders and HR professionals. Critical factors for successful change are stakeholder engagement, people, culture and collective leadership. These factors are even more important and challenging in remote and hybrid work environments, and it is important for leaders to consider the following questions:

  • How do we engage with multiple stakeholders in an inclusive way during change?
  • How do we ensure meaningful communications and engagement with employees during the design and implementation of change?
  • How do we create cultural change in a remote working environment?
  • How do we identify/address stakeholder resistance to change?
  • How do we ensure that collective leadership cascades down the organisation?

“I’m really looking forward to our next ILM accredited certificate in Change Management, where you will explore these topics and learn about many other critical change topics.”

Find out more information and how to book a place on our 2-day ILM accredited course here  


Trainer & Author 

Sile O’Donnell, FCIPD

Trainer with PAI, HR/OD Consultant, Lecturer in Organisational Behaviour, HRM and OD.