About our Certificate in Change Management

The on-the-ground implementation of organisational change is usually a task assigned to management. When applied properly, increases can be seen in productivity, flexibility and cost savings. However, staffing and resource stressed, as well as the introduction of change, can impact employee morale. When morale is low, instances of workplace stress often increase, too. Managers must find innovative ways to engage and motivate staff to adapt to change in a positive way.

Over two-days, attendees on this course will complete six modules. Learning is based around the critical competencies required for best-practice public sector change management delivery. The course covers every stage of change implementation – from planning and preparation, to communication and engagement with stakeholders, from implementation to managing oneself and others, to measurement and evaluation of changes after they are applied.

At the end of the course, attendees will have built the knowledge and skills that are required to better lead and manage organisational change successfully. Each module provides a comprehensive set of tools and techniques dedicated to each individual competency. It also provides strategies and guidelines for applying them successfully.

Attendees will learn how to:

  • Apply a range of change management techniques to change in their own organisation;
  • Develop and support change management structures and teams;
  • Increase success in leading and delivering change by adopting a systematic approach to change management, through the use of practical management models and principles;
  • Manage and motivate people to buy in to and achieve change;
  • Manage relationships and negotiate change with key stakeholder groups;
  • Motivate yourself to stay committed & resilient during change;
  • Plan and measure performance during the change process;
  • Understand and manage resistance to change; and
  • Understand the context and forces for change in their organisation and how to address these.

The course will be of great benefit, from a practical and professional development perspective, to managers who are responsible for facilitating the delivery of change within their organisation or across a range of organisations, and to staff working in HR Departments.

This course is endorsed by the Institute of Leadership and Management (ILM). Attendees will receive an ILM continuing professional development (CPD) certificate on successful completion of the course, including a single assignment to be completed after the taught aspect of the course has ended.

Sile O Donnell is a HR and Training Consultant and an Adjunct Assistant Professor in Trinity College Dublin. She has over 25 years’ experience of designing and implementing best practice HRM, change management and training strategies, initiatives and policies in the public sector. She was Director of HR in the Eastern Regional Health Authority for five years and an Assistant National Director of HR in the HSE for five years. She provides a range of HR services (including individual and team coaching, line management and change management training, HR strategy and policy development, employee relations advice and representation) to many organisations and individuals in the public and private sector.

Did you know?

PAI offer all of our courses as In-House programmes. For more information, see our page on In-House Training.

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‘The COVID-19 pandemic has created a situation of rapid change and disruption for organisations.. ‘in this context, organisations need to introduce and manage change to achieve organisational objectives, maintaining the commitment of their people, both during and after implementation. Often, at the same time, they must also ensure that business continues as usual’ (CIPD).

Since March 2020, many public sector organisations have significantly changed their service delivery models, including how and where work gets done. While planned approaches to change are still essential for successful change, organisations and leaders also need to adapt their approach in a changing and uncertain environment.

Competence in leading and implementing planned and adaptive change is essential for leaders and HR professionals. Critical factors for successful change are stakeholder engagement, people, culture and collective leadership. These factors are even more important and challenging in remote and hybrid work environments, and it is important for leaders to consider the following questions:

  • How do we engage with multiple stakeholders in an inclusive way during change?
  • How do we ensure meaningful communications and engagement with employees during the design and implementation of change?
  • How do we create cultural change in a remote working environment?
  • How do we identify/address stakeholder resistance to change?
  • How do we ensure that collective leadership cascades down the organisation?

“I’m really looking forward to our next ILM accredited certificate in Change Management, where you will explore these topics and learn about many other critical change topics.”

Find out more information and how to book a place on our 2-day ILM accredited course here  


Trainer & Author 

Sile O’Donnell, FCIPD

Trainer with PAI, HR/OD Consultant, Lecturer in Organisational Behaviour, HRM and OD.